Arayha Ramirez
Cameron
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Host
O’Connor’s Wood Fire Grill
Orangevale
06.2022 - 06.2025
- Greeted guests warmly upon arrival at O'Connor’s Wood Fire Grill.
- Managed waitlists and seated guests efficiently during busy hours.
- Communicated with servers to ensure timely guest service and satisfaction.
- Provided accurate information about menu items and daily specials to guests
- Handled guest inquiries and resolved minor concerns promptly and professionally.
- Collaborated with team members to enhance overall dining experience for guests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Balanced cash drawers at the end of each shift.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
Activities Assistant
Western Slope Health Care Center
Placerville
01.2024 - 08.2024
- Facilitated daily recreational activities for residents to promote engagement and well-being.
- Assisted in planning and organizing events tailored to resident interests and preferences.
- Collaborated with healthcare staff to ensure safe participation in all activities.
- Documented resident participation and feedback to enhance future activity planning.
- Supported residents with mobility needs during events, fostering inclusivity and comfort.
- Communicated effectively with families regarding upcoming activities and resident involvement.
- Promoted a positive environment by encouraging social interactions among residents during events.
- Kept activities spaces organized, clean and tidy.
- Facilitated group activities such as bingo, arts and crafts, movie nights.
- Provided one-on-one assistance with activities for those who needed it.
- Maintained records of all activity participation.
- Participated in special events such as birthday celebrations, holiday parties.
- Upheld positive quality of life standards for residents of all ability levels.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Organized and implemented activities to meet the individual needs of each resident.
- Assisted in the development of activity plans for residents on a weekly basis.
- Provided emotional support when necessary during recreational activities.
- Maintained adequate supplies to meet activities needs.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Tracked resident demographics and preferences in order to develop enjoyable activities plans.
- Documented progress notes regarding participant's involvement in recreational programming.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Provided emotional support to both clients and family members during difficult times.
- Met with staff to discuss rules, regulations and work-related problems.
Dog Bather
El Dorado Pet Club
Shingle Springs
09.2021 - 06.2022
- Bathed and groomed dogs using appropriate shampoos and tools.
- Maintained cleanliness of bathing area and equipment throughout the day.
- Assisted pet owners in scheduling grooming appointments and services.
- Observed dogs for any signs of discomfort or health issues during bathing.
- Communicated with team members about specific dog needs and behaviors.
- Ensured all safety protocols were followed during bathing sessions.
- Organized supplies and equipment to enhance workflow efficiency.
- Provided excellent customer service to pet owners during check-in and check-out processes.
- Maintained cleanliness of the facility at all times.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Provided nail trims and ear cleaning as requested by the customer.
- Brushed out mats from fur coats using proper techniques.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
- Monitored animals for signs of distress or discomfort during bath time.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Greeted customers warmly upon arrival.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Evaluated customer's instructions for grooming their pet accurately.
- Toweled off pets after baths to remove excess water from fur coat.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Provided advice on proper maintenance of pet's coat between groomings.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cared for pets during owners' absences.
- Walked dogs while enforcing good behavior and manners.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Inspected tools and equipment before use to ensure they are safe for use on animals.
- Bathed large number of animals during each shift.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Administered medication prescribed by veterinarian when necessary.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Prepared food to meet needs of animals under care with appropriate meals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Education
Folsom High School
Folsom, CASkills
- Guest seating
- Menu knowledge
- Payment processing
- Conflict resolution
- Safety protocols
- Problem solving
- Effective communication
- Attention to detail
- Emotional support
- Time management
- Takeout order processing
- Health standards
- Customer service
- Front of house organization
- Multitasking proficiency
- Order accuracy
- Professional appearance
- Server support
- Food allergy awareness
- Adaptable to change
- POS software
- Table setting arrangements
- Food safety
- Bar terminology
- Food running
- Positive and professional
- Complaint handling
- Effective multitasking
Timeline
Activities Assistant
Western Slope Health Care Center
01.2024 - 08.2024
Host
O’Connor’s Wood Fire Grill
06.2022 - 06.2025
Dog Bather
El Dorado Pet Club
09.2021 - 06.2022
Folsom High School
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