TOYIN ARIYO
Lagos
Summary
Results-driven Customer Support Specialist with extensive experience in financial services, telecommunications, and gaming technology. Expertise in managing customer relationships and resolving complex issues while providing clear guidance on product usage and participation processes. Proficient in handling payment operations, email communications, and outreach initiatives that enhance customer engagement. Recognized for exceptional communication, problem-solving, and organizational skills, along with a strong commitment to delivering outstanding service and fostering customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
KO-KO BOX (Flagship product of Gridsync Technologies Ltd)
03.2024 - Current
- Handle daily customer inquiries via email and other communication channels, ensuring timely and professional responses.
- Assist customers with payment processes, verifying transactions for raffle winners, and addressing payment-related issues.
- Provide clear and accurate information to customers on how to participate in KO-KO BOX gaming activities.
- Conduct outreach and engagement campaigns to increase customer awareness and participation.
- Collaborate with internal teams to escalate and resolve customer concerns efficiently.
- Maintain accurate records of interactions, payments, and account activities.
- Contribute to improving customer experience by providing feedback and suggestions based on user interactions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Customer Care Representative
Ecobank Contact Centre
04.2019 - 04.2021
- Delivered prompt and professional support to customers, addressing inquiries and resolving complaints.
- Processed account-related requests, including new account openings and balance inquiries.
- Promoted bank products and services, increasing customer engagement and adoption.
- Ensured compliance with internal policies and regulatory guidelines in handling customer information.
- Participated in marketing and awareness campaigns to expand the customer base.
- Collaborated with team members to maintain a high standard of service delivery.
Sales & Customer Care Representative
Smile Communications
08.2018 - 04.2019
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Provided product support, including modem setup and troubleshooting.
- Conducted follow-up calls to ensure customer satisfaction and service continuity.
- Promoted MiFi devices and service plans to customers, increasing sales and retention.
- Updated customer records accurately and efficiently in CRM systems.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
Subject Teacher (Computer Science)
Christ African Middle School
01.2017 - 01.2018
- Taught Computer Science to junior students, preparing lesson plans and assessments.
- Maintained student records, monitored performance, and provided guidance for improvement.
- Successfully prepared students for internal and external examinations.
- NYSC Service Year: 2017 – 2018
Education
Higher National Diploma (HND) - Computer Science
Kwara State Polytechnic
Nigeria01.2016
Ordinary National Diploma (OND) - Computer Science
Kwara State Polytechnic
Nigeria01.2013
Skills
- Customer relationship management
- Proficient in Microsoft Excel, PowerPoint, and Word
- Email support proficiency
- Analytical problem solving
CORE COMPETENCIES
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Payment Processing & Account Management
- Email & Live Chat Support
- Cross-functional Team Collaboration
- Outreach & Customer Education
- Complaint Handling & Escalation Management
- Data Entry & Record Management (MS Excel, PowerPoint)
Timeline
Customer Support Specialist
KO-KO BOX (Flagship product of Gridsync Technologies Ltd)
03.2024 - Current
Customer Care Representative
Ecobank Contact Centre
04.2019 - 04.2021
Sales & Customer Care Representative
Smile Communications
08.2018 - 04.2019
Subject Teacher (Computer Science)
Christ African Middle School
01.2017 - 01.2018
Higher National Diploma (HND) - Computer Science
Kwara State Polytechnic
Ordinary National Diploma (OND) - Computer Science
Kwara State Polytechnic
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