Ashley Barnett
Fairfield
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Recent graduate with foundational knowledge in psychological statistics and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Speech Pathologist Assistant
Big Sky Special Needs Cooperative
03.2024 - Current
- Documented client progress toward meeting established objectives as stated in treatment plans.
- Supported clerical duties such as preparing materials and scheduling activities and appointments.
- Tested and maintained adaptive communication switches, voice synthesizers and stroboscopes to verify optimum performance.
- Created charts, graphs and other visual displays to communicate client performance information.
- Performed support duties such as preparing materials, keeping records and scheduling activities.
Social Worker
Benefis Health Systems
09.2023 - 03.2024
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Advocated for clients to assure respected rights and wishes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Updated client documentation for accurate, compliant and current records.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in identifying community resources and connecting with appropriate services.
Customer Service Technician
Tlingit & Haida Indian Tribes of Alaska
10.2022 - 05.2023
- Managed multiple tasks simultaneously while striving for excellence in quality assurance measures.
- Maintained detailed records of customer interactions, documenting all actions taken throughout the process.
- Assisted customers in navigating through webpages or applications when necessary.
- Developed relationships with customers by providing accurate information and helpful advice.
- Performed administrative duties such as updating account information, processing orders, and entering data into database systems.
- Demonstrated exceptional customer service skills, resolving inquiries and complaints in a timely manner.
- Provided technical support to customers via telephone and email, troubleshooting hardware and software issues.
- Utilized problem-solving techniques to identify solutions for complex customer requests.
- Identified opportunities to improve existing processes and procedures related to customer service operations.
- Collaborated with cross-functional teams to resolve escalated customer issues quickly and efficiently.
- Resolved billing disputes in a professional manner while providing excellent customer service.
- Responded promptly to customer inquiries, conveying empathy while maintaining an efficient workflow.
- Conducted follow up calls after resolution of each issue ensuring complete satisfaction from customers.
- Created detailed reports summarizing key metrics such as average response time per issue type or number of resolved cases per month.
Critical Care Coordinator
The Center for Mental Health
08.2022 - 10.2022
- Contacted, scheduled, and coordinated mental health services for adult and youth clients, implemented services for clients, worked with insurance companies.
- Identified potential barriers that could impede successful outcomes for clients and developed strategies to mitigate them.
- Organized and managed caseloads to ensure timely completion of goals and objectives.
- Engaged in advocacy efforts on behalf of clients whenever necessary.
- Assisted clients in navigating the healthcare system by providing referrals for needed medical services.
- Maintained accurate records of all activities related to care coordination services provided.
- Participated in professional development programs aimed at increasing knowledge base related to care coordination best practices.
- Provided education on available community resources to empower clients to make informed decisions about their own health care.
- Developed and maintained relationships with a wide range of clients, providing quality care coordination services.
- Assessed psychosocial needs of patients, families, caregivers including mental health issues, financial concerns, legal matters.
Youth Case Manager
The Center for Mental Health
07.2021 - 08.2022
- Planned, implemented, and coordinated services for assigned youth clients, advocated for clients, worked with insurance companies.
- Collaborated with community partners to ensure access to necessary resources for clients.
- Monitored court hearings related to clients' cases and provided support throughout the legal process.
- Utilized crisis intervention techniques when needed to de-escalate conflicts between youth and families.
- Maintained accurate records of client progress in accordance with agency standards.
- Conducted home visits to assess the safety and well-being of clients living in their own residences.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Coordinated activities for youth ranging from recreational outings to educational eld trips.
- Created and updated systems of organization for case service plans and court reports.
- Advocating for clients' rights within the context of the law while maintaining professional boundaries.
- Supervised volunteers providing direct support services to assigned caseloads of youths.
- Ensured compliance with all local, state, and federal regulations pertaining to case management services.
Applied Behavioral Analysis Internship
Big Sky Therapeutic Services
05.2020 - 08.2020
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Aquatic Attendant
Dimond Park Aquatic Center & Augustus Brown Swimming Pool
03.2013 - 08.2017
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Reminded students to practice swimming strokes to develop their skills and improve technique.
- Assisted in organizing and implementing recreational activities and programs.
- Scanned main areas to monitor for any safety risks.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Utilized customer services skills to communicate efficiently to both pool staff and customers.
Education
Bachelor of Science - Applied Psychology
Montana State University
Bozeman, Montana05.2020
Master of Science - Applied Psychology
Walden University
Minneapolis, Minnesota02-2025
High School Diploma -
Thunder Mountain High School
Juneau, Alaska05.2015
Skills
- Analytical skills
- Teamwork and collaboration
- Professional demeanor
- Data collection
- Professional ethics
- Adaptability and flexibility
- Task prioritization
- Time management abilities
- Problem-solving abilities
- Effective communication
Certification
- First Aid Certification, 04/01/22, 04/01/23
- CPR Certification, 04/01/22, 04/01/23
- Alzheimer's & Dementia Certification, 01/01/24, 01/01/26
Training
- CASII and ECSII
- DLA-20
Timeline
Speech Pathologist Assistant
Big Sky Special Needs Cooperative
03.2024 - Current
Social Worker
Benefis Health Systems
09.2023 - 03.2024
Customer Service Technician
Tlingit & Haida Indian Tribes of Alaska
10.2022 - 05.2023
Critical Care Coordinator
The Center for Mental Health
08.2022 - 10.2022
Youth Case Manager
The Center for Mental Health
07.2021 - 08.2022
Applied Behavioral Analysis Internship
Big Sky Therapeutic Services
05.2020 - 08.2020
Aquatic Attendant
Dimond Park Aquatic Center & Augustus Brown Swimming Pool
03.2013 - 08.2017
Bachelor of Science - Applied Psychology
Montana State University
Master of Science - Applied Psychology
Walden University
High School Diploma -
Thunder Mountain High School
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