Ashley E. Grant
Bigfork
Summary
Proven ability to improve workflow and enhance team efficiency, contributing significantly to business reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Dedicated employee with a professional and positive attitude that will go above and beyond to complete tasks at hand efficiently and correctly.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aon Edge
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Waitress, Hostess
Echo Lake Café
09.2024 - Current
- Company Overview: Bigfork, MT 406-837-1000
- Providing professional and courteous customer service to guests while serving excellent food and drinks in a very fast paced high stress environment.
- Handling payments
- Memorization of all menu items to provide thorough presentation of all options when taking orders.
- Worked as a team to better organize staffing responsibilities to ensure the restaurant ran smooth day to day while very busy from open to closing.
- Performed various tasks as needed to assist the team and ensure proficient restaurant operation.
Receptionist, Rental Car Agent
Kalispell Toyota
06.2023 - 09.2024
- Company Overview: Kalispell, MT 406-755-6060
- Greeting customers
- Providing information to customers by phone and in person regarding available vehicles and current rates.
- Coordinated vehicle pick-ups at customer location.
- Paperwork: Completing and processing rental agreements and contract paperwork.
- Customer Support: Handling customer complaints, problem solving various issues resulting in customer satisfaction within company rules.
- Attention to detail for vehicle inspections.
- Various other office responsibilities and computer work as needed.
Education
High School - undefined
Bigfork High School
Bigfork, MT12.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Customer satisfaction measurement
Timeline
Customer Service Representative
Aon Edge
03.2025 - Current
Waitress, Hostess
Echo Lake Café
09.2024 - Current
Receptionist, Rental Car Agent
Kalispell Toyota
06.2023 - 09.2024
High School - undefined
Bigfork High School
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