Ashley Oswalt
Great Falls
Summary
Experienced with strategic planning, operational oversight, and financial management. Utilizes effective leadership to drive team productivity and business success. Knowledge of market trends and customer relations to sustain and grow business operations.
Knowledgeable, with solid background in small business operations. Proven track record in streamlining processes and enhancing customer satisfaction. Demonstrated expertise in financial management and team leadership.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner
Blue Sky Farming Trucking LLC
08.2024 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Floor Supervisor
Western Feed Corral
09.2020 - 08.2024
- Coordinated staff schedules to optimize workflow and ensure adequate coverage during peak hours.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy and prevent shortages.
- Implemented safety protocols to promote a secure working environment for all employees.
- Led team meetings to discuss performance goals and address operational challenges effectively.
- Resolved customer complaints swiftly, ensuring a positive shopping experience and fostering loyalty.
- Collaborated with management to develop efficient operational procedures and improve service delivery.
- Supervised cash handling procedures, ensuring accuracy and compliance with financial protocols.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Western Footwear Sales
North40
02.2018 - 06.2020
- Developed effective sales strategies to enhance market penetration for Western footwear products.
- Established strong customer relationships, resulting in increased repeat business and customer loyalty.
- Conducted market research analysis to identify emerging trends and customer preferences in Western footwear.
- Managed inventory levels to ensure optimal product availability, minimizing stockouts and overstock situations.
- Tracked sales performance metrics to evaluate effectiveness of sales initiatives and adjust strategies accordingly.
- Monitored competitor activities to adapt sales tactics and maintain a competitive edge in the market.
- Participated in team meetings to share insights and strategies for improving sales performance.
- Assisted in developing marketing materials that highlighted product features and benefits, improving customer understanding.
Store Manager
Boot Barn
05.2015 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Licensed Hairstylist
Holiday Hair
11.2009 - 02.2011
- Consulted with clients to determine desired hairstyles and personal preferences.
- Recommended hair care products based on individual client needs and hair types.
- Performed various hair cutting techniques to achieve precise and stylish looks.
- Maintained a clean and sanitary workstation to ensure client safety and comfort.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Contributed to the salon''s overall success by meeting or exceeding monthly sales targets for both services and retail products.
- Demonstrated excellent time management skills by efficiently handling multiple appointments while maintaining attention to detail in each service provided.
- Assisted in training junior stylists, sharing expertise in cutting, coloring, and styling techniques for professional growth within the salon team.
Deli Manager
Twins Grocery
03.2005 - 11.2009
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
Education
High School Diploma -
Clay-Battelle High School
Blacksville, WVLicense -
Morgantown Beauty College
Morgantown, WVBusiness Associates - Business Administration And Management
West Virginia University
Morgantown, WVSkills
- Social media marketing
- Sales management
- Operations management
- E-commerce management
- Customer relations
- Customer service
- Attention to detail
- Driven and determined
- Verbal and written communication
- Team collaboration and leadership
- Strategic Decision-making
- Coaching and mentoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of company.
Certification
- Licensed Cosmetologist
Timeline
Small Business Co-Owner
Blue Sky Farming Trucking LLC
08.2024 - Current
Floor Supervisor
Western Feed Corral
09.2020 - 08.2024
Western Footwear Sales
North40
02.2018 - 06.2020
Store Manager
Boot Barn
05.2015 - 01.2018
Licensed Hairstylist
Holiday Hair
11.2009 - 02.2011
Deli Manager
Twins Grocery
03.2005 - 11.2009
High School Diploma -
Clay-Battelle High School
License -
Morgantown Beauty College
Business Associates - Business Administration And Management
West Virginia University