Results-driven manager with a strong focus on customer service and team training. Proven success in optimizing operational workflows and enhancing staff productivity to drive business growth.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Belgrade Liquor
04.2025 - Current
Led successful cross-functional projects to drive business growth and improve operational efficiency.
Coordinated staff schedules to optimize coverage during peak business hours.
Trained new employees on operational procedures and customer service expectations.
Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Trained employees in essential job functions.
Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
Ramp Manager
Menzies Aviation (United Airlines)
12.2020 - 11.2024
Oversaw ramp operations ensuring timely aircraft turnaround and adherence to safety protocols.
Coordinated staff schedules enhancing workforce efficiency during peak periods.
Implemented process improvements reducing delays in baggage handling operations.
Trained and mentored new team members fostering a culture of safety and teamwork.
Minimized incidents on the ramp area by enforcing strict adherence to safety regulations and guidelines among all staff members.
Warehouse Manager
Pierce Carpet Mill Outlet
05.2019 - 12.2020
Oversee daily warehouse operations to ensure efficient inventory management and order fulfillment.
Mentor staff on best practices in material handling and equipment operation.