Athanasios Mitrodimas
KEY ACCOUNT MANAGER
Santa Venera
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
VIP KEY ACCOUNT MANAGER
Betsson Group
05.2022 - Current
- Conducted regular account reviews to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key account holders.
- Developed comprehensive account plans, setting clear objectives and strategies for growth.
- Enhanced key account satisfaction by developing and implementing tailored account management strategies.
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting.
EUROPEAN ACCOUNT TEAM LEADER
ΒΕΤ365
10.2021 - 04.2022
- Develop and deliver the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities
- Compliance Training for Greece ,Italy ,Spain , MGA, Netherlands
- Making plans, delegating tasks, listening to team members' feedback, creating reports, problem-solving, conflict mediation, and providing team members with advice and rewards
- Overseeing the performance of a team of call or contact centre operators
- Provide leadership, coaching and support to the team, and develop plans to achieve the call or contact centre targets.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
EUROPEAN ACCOUNT ADVISOR
BET 365
05.2021 - 10.2021
- Provided expert financial advice to clients, leading to better decision-making and long-term success.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Retained valuable clientele by proactively addressing concerns, identifying potential issues, and offering suitable solutions.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Media Control Record
EVOLUTION GAMING
06.2020 - 04.2021
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Complemented player numbers to reach minimum levels for play of different games.
Education
Bachelor Civil Engineer -
Technical University of Athens
09.2008 - 09.2014
Master of Business Administration -
University Of Lincoln
Lincoln 08.2017 - 07.2022
Skills
Multi-tasking
Collaborative
Public speaking
Bi-lingual
Time management
Compassionate/ empathetic
Active Listening
Key Account Management
Client Relationship Building
Account development
Cross-Functional Collaboration
Data-driven decision-making
Account Retention
Revenue Generation
High-impact proposal presentation
Account strategy
Teamwork and Collaboration
Sales negotiations
Excellent Communication
Multitasking
Personal Information
- Place of Birth: Corinth
- Date of Birth: 04/28/89
- Gender: Male
- Nationality: Hellenic
- Marital Status: Single
Languages
Hellenic
English
German
Timeline
VIP KEY ACCOUNT MANAGER
Betsson Group
05.2022 - Current
EUROPEAN ACCOUNT TEAM LEADER
ΒΕΤ365
10.2021 - 04.2022
EUROPEAN ACCOUNT ADVISOR
BET 365
05.2021 - 10.2021
Media Control Record
EVOLUTION GAMING
06.2020 - 04.2021
Master of Business Administration -
University Of Lincoln
08.2017 - 07.2022
Bachelor Civil Engineer -
Technical University of Athens
09.2008 - 09.2014
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