Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Atriana Larson

Atriana Larson

Great Falls

Summary

Seasoned Experience Manager with robust background in managing customer experience, leading teams and executing strategic initiatives. Known for strong leadership skills, ability to streamline processes and drive operational efficiency. Demonstrated success in influencing positive customer experiences and fostering team collaboration. Committed to enhancing overall business performance through improved customer satisfaction strategies.

Overview

5
5
years of professional experience

Work History

Experience Manager

Ulta Beauty Inc.
Great Falls
04.2025 - Current
  • Collaborated with team members to identify areas of improvement in the customer experience.
  • Ensured compliance with industry regulations related to customer service standards.
  • Provided guidance and support to team members regarding customer service processes and procedures.
  • Created training materials and conducted workshops for new employees on best practices for customer service.
  • Identified opportunities for process improvements based on insights from data analysis.
  • Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
  • Developed and implemented effective strategies for managing client expectations.
  • Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
  • Designed customized solutions to meet individual customer needs while delivering quality results.
  • Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
  • Coordinated cross-functional activities between departments such as marketing, sales, and operations.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Excelled in exceeding daily credit card application goals.
  • Mentored junior team members and managed employee relationships.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Sales Manager

Ulta Beauty Inc.
Great Falls
08.2023 - 04.2025
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Conducted interviews and evaluated candidates for multiple roles within the company.
  • Developed strategic recruiting plans for various departments across the organization.
  • Collaborated with hiring managers to identify staffing needs and job requirements.
  • Implemented onboarding processes to ensure smooth transitions for new hires within teams.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Facilitated the onboarding process by providing new hire orientation sessions.

Keyholder

Ulta Beauty Inc.
Great Falls
01.2023 - 03.2025
  • Opened and closed store, ensuring security and operational readiness.
  • Managed inventory levels, conducting regular stock checks.
  • Provided exceptional customer service, addressing inquiries and concerns.
  • Operated point-of-sale system for transactions and returns.
  • Maintained cleanliness and organization throughout the sales floor.
  • Supported management in implementing promotional displays and events.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

Lead Cashier

Ulta Beauty Inc.
Great Falls
03.2023 - 08.2023
  • Greeted customers and provided excellent customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Managed the checkout process by monitoring long lines and calling additional staff if needed.

Beauty Advisor

Ulta Beauty Inc.
Great Falls
08.2022 - 01.2023
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Finalized purchases and processed payments.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Ensured that all displays were neat and organized at all times.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.

Assistant Manager

Dominos Pizza Inc.
Great Falls
06.2020 - 07.2022
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Charles M Russel
Great Falls, MT
01-2023

Skills

  • Customer service
  • Regulatory compliance
  • Data analysis
  • Employee training
  • Performance tracking
  • Project management
  • Conflict resolution
  • Sales strategies
  • Training development
  • Team building

References

References available upon request.

Timeline

Experience Manager

Ulta Beauty Inc.
04.2025 - Current

Sales Manager

Ulta Beauty Inc.
08.2023 - 04.2025

Lead Cashier

Ulta Beauty Inc.
03.2023 - 08.2023

Keyholder

Ulta Beauty Inc.
01.2023 - 03.2025

Beauty Advisor

Ulta Beauty Inc.
08.2022 - 01.2023

Assistant Manager

Dominos Pizza Inc.
06.2020 - 07.2022

High School Diploma -

Charles M Russel

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