Audra Maffit
Great Falls
Summary
Dynamic team leader with a proven track record at Sam's Club, adept at problem-solving and enhancing team morale. Recognized for implementing effective feedback sessions and optimizing staffing schedules, resulting in improved customer satisfaction and reduced turnover. Strong attention to detail and commitment to quality assurance drive operational excellence. Strong ability to maintain company policy and procedures.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader
Sam's Club, Walmart
03.2022 - 12.2024
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced team morale and reduced turnover by implementing regular feedback sessions and recognizing outstanding performances.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
- Led weekly team meetings to discuss performance metrics, identify improvement areas, and set goals for customer service excellence.
- Ensured compliance with all company policies and procedures related to customer service, maintaining high standards of integrity.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
Assistant Manager/Coach
Walmart
06.2009 - 06.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Performed multiple daily Temperature checks and COOL signing evaluation to ensure Customer Satisfaction and Product Safety
- Followed Daily Dwell checks to ensure Produce receive received FIFO and reduced throwaways.
Lead Staffing Coordinator
Benefis Health Systems
07.2006 - 08.2010
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Enhanced team productivity by developing and implementing efficient staffing schedules.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
CM Russell High School
Great Falls, MTAssociate of Arts - Business In Depth
College Of Great Falls
Great Falls, MT05-1988
Skills
- Attention to Detail
- Problem-solving
- Quality assurance
- Teamwork and collaboration
Certification
Montana Food Safety Certification April 2023-April 2028
Languages
American Sign Language
Limited Working
Timeline
Team Leader
Sam's Club, Walmart
03.2022 - 12.2024
Assistant Manager/Coach
Walmart
06.2009 - 06.2021
Lead Staffing Coordinator
Benefis Health Systems
07.2006 - 08.2010
CM Russell High School
Associate of Arts - Business In Depth
College Of Great Falls
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