Austin Heaton
Kalispell,MT
Summary
Dependable Paramedic Clinical Manager effective in managing operations. Successful in encouraging team members to work efficiently and meet patient care objectives. Proven leader illustrated over 8 years of managerial positions within multiple agencies. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
8
8
years of professional experience
Work History
Paramedic Clinical Manager
Logan Health EMS
01.2024 - Current
- Supervised a team of over 30 staff members in the EMS Agency.
- Spearheaded Process improvement programs to comply with State, federal, and DEA guidelines.
- Established hiring and scheduling processes for entire agency
- Developed and executed a comprehensive onboarding and field training program.
- Created monthly training programs to support professional growth and sustain essential skills.
- Created resources for mental, physical, and emotional well-being within agency.
Owner
Heatin Up LLC
05.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Paramedic/Firefighter
Multiple Agencies
09.2017 - Current
- Exhibited adaptability when responding to diverse emergency situations such as cardiac arrests, motor vehicle accidents, respiratory difficulties or trauma incidents.
- Provided compassionate care to patients during transport, addressing their physical and emotional needs while en route to the hospital
- Enhanced teamwork by fostering open communication among crew members, addressing concerns and providing constructive feedback to promote professional growth.
Staff Sergeant
USAF
09.2017 - 08.2023
- Oversaw operations and administrative responsibilities for a team of 45 Airmen.
- Delivered essential training to ensure compliance with federal and state regulations.
- Ensured accurate delivery of performance reviews and necessary disciplinary steps.
Stage Crew /Assistant Production Manager
BFK Productions
09.2016 - 11.2021
- Adapted quickly to unexpected challenges or changes in direction during live shows, ensuring minimal interruption to the audience experience.
- Assisted in the set up and design of custom sets, contributing to unique and memorable stage designs.
- Sustained optimum performance levels of technical equipment through regular maintenance checks and troubleshooting issues promptly.
- Supported stage & production managers vision through precise lighting adjustments and sound control management.
- Promoted accurate documentation of all stage movements, performer requests, and changes for consistent show execution.
Stage Crew Member
Logjam Presents
06.2017 - 03.2018
- Enhanced stage production quality by efficiently setting up, maintaining, and dismantling equipment.
- Maintained a safe working environment through diligent attention to detail and adherence to safety protocols.
- Increased efficiency in setup times by effectively organizing and coordinating backstage operations.
- Participated in pre-production meetings with directors, designers, and technicians to understand creative vision for each project fully.
- Expedited show preparations by assisting with unloading trucks, inventorying equipment, and assembling stages as needed.
Education
Paramedicine -
The University of Montana
Missoula, MT12.2021
Fire Science -
Lewis F Garland Fire Rescue Academy
San Angelo, TX09.2018
Skills
- Team Leadership
- Scheduling
- Employee Onboarding
- Administrative operations
- Customer/Community Engagement
- Emergency Management
- Workplace Safety
- Interpersonal communication
- Mental health crisis management
- Critical decision-making skills
Timeline
Paramedic Clinical Manager
Logan Health EMS
01.2024 - Current
Owner
Heatin Up LLC
05.2023 - Current
Paramedic/Firefighter
Multiple Agencies
09.2017 - Current
Staff Sergeant
USAF
09.2017 - 08.2023
Stage Crew Member
Logjam Presents
06.2017 - 03.2018
Stage Crew /Assistant Production Manager
BFK Productions
09.2016 - 11.2021
Paramedicine -
The University of Montana
Fire Science -
Lewis F Garland Fire Rescue Academy
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