Avangala Shepard-Babcock
Columbia Falls
Summary
Skilled Receptionist/Cashier with proven expertise in organization and time management honed at Kalispell Ford. Excelled in streamlining front desk operations, enhancing customer satisfaction through professional demeanor and efficient problem resolution. Demonstrated mastery in multi-line telephone operation and data entry, significantly improving office efficiency.
Overview
11
11
years of professional experience
Work History
Receptionist/Cashier
Kalispell Ford
06.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist/Cashier
Valley Ford
03.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Applied Science - Business Administration
Flathead Valley Community College
Kalispell, MT06-1998
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Data inputting
- Multi-line telephone operation
- Clerical support
- Professional demeanor
Timeline
Receptionist/Cashier
Kalispell Ford
06.2016 - Current
Receptionist/Cashier
Valley Ford
03.2014 - 06.2016
Associate of Applied Science - Business Administration
Flathead Valley Community College
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