Bailey Mason
Clyde Park
Summary
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
9
9
years of professional experience
Work History
Independent Contractor/Owner/Operator
Mountain Maid 406 LLC
10.2021 - Current
- Independently own and operate a successful residential and commercial cleaning business.
- Marketing and managing all aspects of the business including but not limited to online advertising, consulting with prospective clients, purchasing supplies, maintaining strong relationships with clients, and keeping a consistent schedule for all cleaning jobs.
- Fulfilling clients expectations through reliability and maintaining a very high standard for all cleaning needs.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Healthy Living Director
YMCA of Natrona County
01.2018 - 10.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, team building activities, goal setting, quarterly employee meetings, and yearly performance evaluations.
- Managed employee certifications and licensure validity including specific class certifications and CPR/AED certifications, to ensure the delivery of high quality programming in a safe environment.
- Trained and guided all new and existing employees on job duties, plus all cleaning and safety procedures.
- Cultivated a positive work environment that encouraged employee engagement, increased member retention rates, and boosted overall team morale.
- Constructed and managed a demanding yet operational schedule for 20+ fitness instructors, 5+ personal trainers, and 5+ wellness attendants.
- Monitored and maintained the daily, monthly, quarterly, and yearly cleaning needs for fitness studios, gymnasium, wellness center, locker rooms, and common areas to uphold the highest standard of clean for members and employees.
- Created and consistently adhered to a yearly budget for department operations, incomes, and expenses to ensure optimal use of resources while preserving financial stability.
- Built positive and professional relationships with members and potential new members through excellent customer service and guidance where needed.
- Conducted facility tours for potential new members.
- Created and conducted introductory courses for newly joined members to help them jumpstart their health journey and to increase member retention rates.
- Created and launched public wellness programming and events which resulted in increased memberships and new professional relationships within the community.
- Implemented and enforced policies and disciplinary actions in order for the programs and facility to run and operate in the most successful and efficient way possible.
Stay at Home Mother
N/A
10.2015 - 01.2018
Education
High School Diploma -
Sweet Grass County High School
Big Timber, MT05-2006
Skills
- Workload management
- Deadline adherence
- Safety compliance
- Project management
- Schedule management
- Client consultation
- Attention to detail
- Customer support
- Problem-solving
- Task prioritization
- Proficient in Word and Excel
- Client communication
- Invoicing and billing
- Teamwork and collaboration
- Organizational skills
- Decision-making
- Multitasking
- Excellent communication
- Relationship building
Languages
English
Native or Bilingual
Timeline
Independent Contractor/Owner/Operator
Mountain Maid 406 LLC
10.2021 - Current
Healthy Living Director
YMCA of Natrona County
01.2018 - 10.2021
Stay at Home Mother
N/A
10.2015 - 01.2018
High School Diploma -
Sweet Grass County High School
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