Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Baylee Hall

Great Falls

Summary

Dynamic professional with extensive experience in customer service and hospitality, notably as an Assistant Manager at Extended Stay America. Proven track record in enhancing customer satisfaction and team leadership. Skilled in strategic decision-making and adept with Microsoft applications, fostering a positive work environment while ensuring operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Extended Stay America
09.2022 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Trained and supported new staff to uphold company standards
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Agent

Heritage Inn Hotel & Convention Centre
08.2021 - 08.2022
  • Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
  • Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction.
  • Managed reservations and cancellations using property management software, maintaining accuracy in bookings.
  • Assisted in training new staff on front desk procedures and customer service protocols.
  • Collected room deposits, fees, and payments.

Server

Fox Farm Diner
02.2020 - 02.2021
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Secretary

Hutchinson Electric
04.2019 - 01.2020
  • Managed incoming calls and inquires from perspective clients
  • Documented client information and relayed details to senior staff for follow-up
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained cleanliness in both office and workshop

Education

Bachelor of Science - Human Resources

Western Governors University
Salt Lake City, UT
02-2027

Skills

  • Customer service and Hospitality
  • Money handling
  • Team leadership
  • Strategic decision-making
  • Verbal and written communication
  • Administrative Support and Handling
  • Keyboarding skills
  • Appointment scheduling
  • File management
  • Experienced with Microsoft applications
  • Document preparation
  • Report writing

Certification

  • CPR Certification
  • Provisional Certified Pharmacy Techncian

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Extended Stay America
09.2022 - 10.2023

Front Desk Agent

Heritage Inn Hotel & Convention Centre
08.2021 - 08.2022

Server

Fox Farm Diner
02.2020 - 02.2021

Secretary

Hutchinson Electric
04.2019 - 01.2020

Bachelor of Science - Human Resources

Western Governors University

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Baylee Hall