Baylee Tripp

• Confirmed notarization of documents ensuring compliance with state regulations.
• Coordinated online appointments and helped with technological issues when getting into the notarization session.
• Answered applicant/ customer questions while staying in compliance with the state.
• Streamlined communication between applicants/ customers and MLO's or other applicant support systems.
• Sent out applicant documents and other forms of support such as: links to support FAQ's, contacts for our main support team, and directly email applicants/ customers when a question needed external clarification.
• Made sure applicants/ customers were comfortable with the process and ready for finalization before completion.
• Let applicants/ customers know the following steps and what to look out for to get their account set up.

• Greet customers with a welcoming and positive attitude while also informing them of current sales and promotions. Constant movement throughout the store to ensure all customers are attended to and anyone who needs assistance has access to it. Checked and submitted time sheet weekly. Responsible for ship from store fill rates. Trained brand representatives and brand rep. leads on the checkout process, folding standard, Hollister rewards, online ordering process, backstock process, and the shipment process. Responsible for last minute schedule changes. Gave independent training on the Honeywell devices when needed. Opening and closing reports sent to district manager daily.

Greet customers with a welcoming and positive attitude while also informing them of current sales and promotions. Fold and organize all items to size order and correct hanger spacing. Constant movement throughout the store to ensure all customers are attended to and anyone who needs assistance has access to it. Promoted store rewards at checkout. Make sure any and every customer who would like assistance gets a personal shopping experience.

• Ensured safety of pool patrons in and out of the water. Enforced and followed pool rules, procedures, and Covid policies. Stayed up to date on physical requirements.