Becky Donnelly
Bozeman
Summary
Dynamic skincare professional with extensive experience in providing exceptional facial treatments and tailored skincare regimens. Recognized for fostering strong team collaboration and adaptability, consistently achieving high levels of client satisfaction. Proficient in advanced skin analysis and the development of customized treatment plans addressing individual client needs. Committed to staying updated on industry trends to deliver innovative solutions that enhance overall skin health and beauty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Esthetician
Sage and Gold The Face Bar
Fort Collins, CO
11.2023 - 01.2026
- Managed the daily operations related to customer service, inventory management, and marketing.
- Maintained a high standard of customer service through quality assurance checks.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Delivered comprehensive skincare services, including microneedling, facials, peels, waxing, microdermabrasion, and dermaplaning.
- Ensured cleanliness of work environment while upholding safety regulations and sanitization standards.
- Recommended and sold retail products to clients.
- Cultivated client relationships through strategic communication, encouraging loyalty and return patronage.
- Documented detailed client profiles to ensure personalized skincare recommendations and enhance service quality.
- Developed customized treatment plans for each client based on their skin type and individual needs.
- Ensured customer satisfaction by providing excellent service at all times.
- Monitored inventory levels and initiated supply orders to prevent shortages and streamline operations.
- Pursued ongoing education opportunities to elevate skill set and improve overall performance.
- Applied specialized techniques in facial massage and lymphatic drainage to optimize relaxation and stimulate blood flow.
- Guided clients in developing personalized skincare regimens and selecting appropriate homecare products to support skin maintenance.
- Performed extractions, blackhead removal, and other blemish treatments, ensuring a clean and healthy complexion.
- Assisted clients in selecting the best products to suit their skin type, lifestyle, and budget.
District Manager
Lash and Company
Fort Collins, CO
08.2021 - 10.2023
- Advised store managers on effective strategies for operational excellence and achievement of corporate goals.
- Evaluated sales data across all district stores to uncover trends and identify improvement opportunities.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Directed team operations for 35 employees in the district, implementing strategies aimed at optimizing workflow and performance.
- Assisted store staff in mastering sales techniques, enhancing product knowledge, and improving customer service skills. Supported merchandising practices, cash handling procedures, and loss prevention guidelines.
- Administered payroll operations to maintain compliance with timecard tracking and facilitate efficient time off request approvals across various locations.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
Store Manager
Lash and Company
Fort Collins, CO
03.2021 - 08.2021
- Implemented leadership strategies to empower team members, resulting in improved efficiency and productivity in store activities.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Sourced, interviewed, and onboarded candidates to meet team demands and support organizational growth.
- Mediated conflicts and provided solutions to ensure a harmonious work environment and positive customer experiences.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Oversaw employee relations by addressing concerns and implementing corrective actions. Managed termination processes to maintain team integrity and performance standards. Fostered a positive work environment through proactive issue resolution.
Esthetician
Lash and Company
Fort Collins, CO
10.2019 - 03.2021
- Executed various skincare and spa services, focusing on personalized treatments such as facials, peels, lash extensions, waxing, and dermaplaning.
- Maintained organized and hygienic workspaces to support operational efficiency and compliance with safety protocols.
- Promoted and sold retail products to enhance customer satisfaction and meet client needs.
- Engaged in regular workshops and seminars to remain informed about the latest industry trends.
Medical Esthetician
Facette Medical Spa
Fort Collins, CO
05.2018 - 10.2019
- Delivered exceptional customer service by fostering trust with clients through engaging interactions and expert consultations.
- Collaborated in crafting targeted marketing campaigns aimed at enhancing sales revenue for the practice.
- Conducted detailed skin evaluations to deliver personalized treatment strategies that address individual client needs.
- Established connections with new customers to enhance their skincare regimen through professional advice.
Cosmetic Consultant
Asarch Center of Dermatology and Aesthetics
Denver, CO
03.2014 - 05.2018
- Exhibited exceptional customer service and communication skills while delivering skincare consultations to clients.
- Collaborated with dermatologists to develop personalized treatment plans for optimal results.
- Developed and implemented targeted promotional strategies to enhance sales performance.
- Documented client feedback accurately in order to provide better service in the future.
Education
Associate in Arts (A.A.) -
Heritage College
Denver05.2015
Skills
- Customer service
- Multitasking and organization
- Excellent team player
- Relationship building and management
- Retail sales
- Professional demeanor
- Client needs assessment
- Expert skin analysis
- Customized skincare plans
- Microdermabrasion expertise
- Sanitation maintenance
- Eyebrow shaping and tinting
- Advanced facial techniques
- Anti-aging treatments
- Makeup application techniques
- Dermaplaning proficiency
- Chemical facial peels
- HydraFacials
- Radiofrequency skin tightening
- Parafango body wraps
- Relaxation techniques
- Facial massage techniques
Websites
Certification
- Esthetician
- Dermaplaning
- Microneedling
- Microdermabrasion
- Chemical Peels
- Neurotoxin
Timeline
Managing Esthetician
Sage and Gold The Face Bar
11.2023 - 01.2026
District Manager
Lash and Company
08.2021 - 10.2023
Store Manager
Lash and Company
03.2021 - 08.2021
Esthetician
Lash and Company
10.2019 - 03.2021
Medical Esthetician
Facette Medical Spa
05.2018 - 10.2019
Cosmetic Consultant
Asarch Center of Dermatology and Aesthetics
03.2014 - 05.2018
Associate in Arts (A.A.) -
Heritage College