Benjamin Bezzina

• Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Learning to make a variety of drinks in a busy pool environment, providing a great customer experience
• Assisting in setting up and logistics related to functions
• Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
• Greeted guests warmly to foster welcoming environment.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Inspected dishes and utensils for cleanliness.

● Worked well independently and as a team alongside fellow waiters, and kitchen staff to welcome and greet guests and provide services in line with guest requirements.

● Serving all food courses ranging from: starters, main course, desserts also serving beverages.

● Working closely with the kitchen team to ensure that the correct meals are delivered.

● Take action whenever needed to maintain the satisfaction and safety standards.

● Consistently keeping the bar, food counter and tables clean and sanitary in compliance with health standards.

● Ensured that the drinks, desert and equipment remained well stocked and prepared for the next shift.

● Handle client queries, complains and providing suggestions to ensure a exceptional client experience.

● Able to handle payments and committing to final transactions

● On an hourly basis, answering phones to make reservations for tables, functions and also to answer any queries the guests may have.

● Experienced within desert making, serving ice creams, cake presentation and making and serving various milkshakes within Luzzu’s desert section