BENJAMIN GREGORY
Helena
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Solid Waste Operator I
City of Helena Solid Waste
10.2024 - Current
- Operated heavy machinery for efficient waste collection and processing.
- Ensured compliance with safety regulations during daily operations.
- Conducted routine maintenance checks on equipment to minimize downtime.
- Trained new employees on operational procedures and safety protocols.
Service Advisor
Chevrolet of Helena
02.2024 - 09.2024
- Assisted customers in scheduling service appointments, ensuring efficient workflow management.
- Collaborated with technicians to facilitate timely completion of repairs and services, improving turnaround time.
- Provided expert guidance on vehicle maintenance and repair options to enhance customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Transit Operator
City of Helena
08.2020 - 02.2024
- Operated transit vehicles safely, adhering to schedules and routes.
- Assisted passengers with disabilities, ensuring accessibility compliance.
- Communicated effectively with dispatchers regarding route updates and emergencies.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Resolved passenger inquiries and complaints, enhancing customer satisfaction.
- Trained new operators on operational procedures and safety protocols.
Sales
Alltel/AT&T Mobility
02.2010 - 04.2016
- Trained and mentored sales associates, leading to improved team performance and increased sales revenue.
- Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
- Trained junior sales technicians, enhancing their product knowledge and sales techniques.
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
Sales/Finance Manager
Chevrolet of Helena
03.2007 - 05.2009
- Mentored junior finance team members on analytical tools and financial best practices.
- Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Auto Tech/Service
Bozeman Transmission Center
06.2002 - 11.2006
- Diagnosed and repaired complex vehicle issues using advanced diagnostic tools.
- Conducted routine maintenance services, ensuring optimal vehicle performance and safety standards.
- Mentored junior technicians, providing training on best practices and technical skills.
- Resolved customer inquiries effectively, enhancing service experience and building client relationships.
Education
Bachelor’s of Science Degree - Automotive Technology
Montana State University-Northern
05.2002
Minor - Business Technology
Montana State University-Northern
05.2002
Skills
- Customer engagement
- Attention to detail
- Effective task management
- Proficient in task management
- Schedule coordination
- Regulatory compliance
Certification
- Commercial Driver's License (CDL) Class A
- Heavy Equipment Operator Credentials - 06/2017
- ASE Certified - 05/2002
Timeline
Solid Waste Operator I
City of Helena Solid Waste
10.2024 - Current
Service Advisor
Chevrolet of Helena
02.2024 - 09.2024
Transit Operator
City of Helena
08.2020 - 02.2024
Sales
Alltel/AT&T Mobility
02.2010 - 04.2016
Sales/Finance Manager
Chevrolet of Helena
03.2007 - 05.2009
Auto Tech/Service
Bozeman Transmission Center
06.2002 - 11.2006
Minor - Business Technology
Montana State University-Northern
Bachelor’s of Science Degree - Automotive Technology
Montana State University-Northern
TRAINING AND SKILLS
- 05/2020-06/2020 Montana Operating Engineers: CDL Driving School
- 05/2017-07/2017 Associated Training Services: Heavy Equipment Credentials