Benjamin Jackson
Bozeman
Summary
Detail-oriented professional with extensive experience in customer service. Proven ability to enhance user experiences through effective communication and problem-solving, ensuring safety compliance and operational efficiency.
Overview
26
26
years of professional experience
Work History
Uber Driver
UBER
08.2018 - Current
- Facilitated seamless pickup and drop-off through effective communication with riders via app.
- Adapted to changing traffic conditions to ensure timely arrivals.
- Provided excellent customer service to enhance rider experience.
- Managed routing using GPS technology for optimal travel paths.
- Handled cashless transactions through the Uber app securely and accurately.
- Utilized rider feedback to enhance service quality and ensure positive experiences.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Followed safety regulations and state laws governing vehicle operation.
- Maintained strict compliance with safety rules for passenger and driver protection.
- Navigated unexpected emergencies and route changes with composure and professionalism.
Eye Technician
Medical Eye Experts
Bozeman
08.2020 - 04.2021
- Conducted comprehensive eye examinations for patients using advanced diagnostic equipment.
- Assisted ophthalmologists during procedures and provided comprehensive patient care.
- Educated patients on eye health and explained treatment options and post-procedure care.
- Collaborated with healthcare team to develop personalized patient treatment plans.
- Maintained and calibrated ophthalmic instruments for optimal performance and safety.
- Provided exceptional customer service to enhance patient experience during visits.
- Trained new staff on operational protocols and best practices in eye care services.
- Prepared reports summarizing patient visits and included recommendations for corrective action.
Warehouse Manager
Sherwin-Williams
Anchorage
05.2009 - 08.2014
- Managed daily warehouse operations and ensured efficient inventory management.
- Oversaw shipping and receiving processes, maintaining quality control standards.
- Trained staff on safety protocols and proper equipment handling procedures.
- Implemented layout designs that optimized storage space and improved workflow.
- Coordinated supplier relationships to ensure timely delivery of materials and products.
- Developed training programs that enhanced team skills and supported performance standards.
- Collaborated with cross-functional teams to support overall business objectives.
- Ensured that all orders were accurately fulfilled in a timely manner.
Clerk
Carrs Safeway
Anchorage
08.2000 - 09.2008
- Processed customer transactions efficiently at checkout stations.
- Processed customer orders promptly and accurately.
- Processed returns and exchanges in accordance with store policies to ensure customer satisfaction.
- Assisted customers with inquiries and complaints in a professional manner.
- Guided customers with product inquiries to facilitate informed selections.
- Maintained accurate inventory levels on sales floor and stockroom.
- Collaborated with team members to restock shelves regularly.
- Organized product displays to improve visual appeal and accessibility for customers.
- Ensured cleanliness and organization of work areas throughout the store.
- Trained new clerks on operational procedures and customer service standards.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Education
Master of Arts - Cancer Research
Grand Canyon University
Phoenix, AZ11-2021
Bachelor of Arts - History
Montana State University
Bozeman, MT12-2014
Skills
- GPS navigation
- Vehicle maintenance
- Customer service
- Safety compliance
- Problem resolution
- Customer-oriented
- Customer retention
- Effective communication
- Verbal and written communication
- Team collaboration
- Time management
- Conflict de-escalation
- Problem-solving
- Problem-solving abilities
- Training delivery
- Strong working relationships
- Inventory management
- Patient care
- Excellent communication
Timeline
Eye Technician
Medical Eye Experts
08.2020 - 04.2021
Uber Driver
UBER
08.2018 - Current
Warehouse Manager
Sherwin-Williams
05.2009 - 08.2014
Clerk
Carrs Safeway
08.2000 - 09.2008
Master of Arts - Cancer Research
Grand Canyon University
Bachelor of Arts - History
Montana State University