Biljana Keneski

• Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
• Monitored food preparation to determine correct temperature and proper cooking before serving.
• Processed customer payments and balanced cash drawers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Helped to oversee the daily operations of the spa and shop
• Handled scheduling and client correspondence, including the publication of a monthly newsletter
• Managed the hiring of new employees and trained them on spa procedures
• Worked to effectively manage staff members to encourage a productive and happy environment
• Maintained spa facility and guest area to promote a relaxing and beautiful environment
• Fostered positive rapport with customers
• Communicated with vendors regarding products to use in the spa
• Defined customer service procedures and monitored the facility carefully to ensure the procedures were followed.

• Performed massage and body treatments as well as general spa duties
• Recommended retail products for at-home use.
• Analyzed skin condition and made appropriate product recommendations.
• Responded to guest inquiries and resolved guest service issues in a timely, friendly and efficient manner
• Maintained client treatment records and designed long-term care programs for return customers.

• Managed appointments to show homes to prospective buyers
• Generated lists of available properties based on buyer demands and requests
• Prepared legal real estate documents such as deeds and leases
• Acquired new rental leads independently as well as from broker-generated leads
• Screened rental leads and located listings that best match individual needs
• Scheduled and accompanied clients on house and private condo showings
• Collected feedback after tours to learn client preferences
• Maintained regular communication with clients about application status

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Collaborated with other members of salon staff to provide amazing client experience.

• Learning and preforming effective beauty treatments and processes to help clients achieve their desired goals.

• Manage appointments

• Cross-sell beauty products and additional treatments, when appropriate

• Ensure all areas are clean and equipment is sterilized before use

• Have certificates for all treatments.

• Maintained client treatment records and designed long-term care programs for return customers.
• Developed new techniques to improve appearance of customer and provide different looks.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.