Biljana Mitrovic
Swieqi
Summary
Dynamic professional with extensive experience in managing executive schedules, travel arrangements, and communications. Exceptional organizational skills streamline processes and ensure timely task completion, contributing to overall operational efficiency. Proven ability to maintain confidentiality while fostering strong, productive relationships with executives and stakeholders. Committed to delivering high-quality support that enhances executive productivity and drives organizational success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Executive Assistant
The Westin Dragonara Resort
01.2025 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Quality Champion
The Westin Dragonara Resort
04.2024 - Current
Front Office Shift Leader
The Westin Dragonara Resort
09.2021 - 12.2024
Front Office Agent
Pebbles Resort
07.2019 - 09.2021
Administrative Assistant
Cepelin
04.2017 - 05.2019
Translator/Interpreter; Translation Coordinator
Global Consulting & Development Associates LLC
06.2013 - 03.2017
Education
Master Studies (MA) - English Language and Literature
University of Nis
10.2015 - 11.2018
Bachelor of Arts (BA) - English Language and Literature
University of Nis
10.2008 - 10.2012
Skills
Executive Support
Quality Management
Leadership
Customer Service
Time Management
Executive support
Administrative support
Travel arrangements
Office management
Information confidentiality
Calendar management
Interests
Astrology
Numerology
Weightlifting
Yoga
Timeline
Executive Assistant
The Westin Dragonara Resort
01.2025 - Current
Quality Champion
The Westin Dragonara Resort
04.2024 - Current
Front Office Shift Leader
The Westin Dragonara Resort
09.2021 - 12.2024
Front Office Agent
Pebbles Resort
07.2019 - 09.2021
Administrative Assistant
Cepelin
04.2017 - 05.2019
Master Studies (MA) - English Language and Literature
University of Nis
10.2015 - 11.2018
Translator/Interpreter; Translation Coordinator
Global Consulting & Development Associates LLC
06.2013 - 03.2017
Bachelor of Arts (BA) - English Language and Literature
University of Nis
10.2008 - 10.2012
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