Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Bizuayehu Castaniere

Tarxien,Malta

Summary

Experienced and enthusiastic Consultant with a track record of success across various administrative and bureaucratic practices. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organisations, improving business performance. Experienced in all aspects of operations, strategy and finance.

A reliable candidate who effectively manages multiple priorities with a positive attitude.

Overview

13
13
years of professional experience

Work History

Consultant

Self-employeed
06.2023 - Current
  • Provide unique advisory services to clients on various aspects of Malta, including the labour market, real estate, social habits, cultural reality, healthcare, public administration, tax, and welfare.
  • Assist clients with relations and procedures with Italy through applications and requests in the Embassy,y such as registration of civil documents, renewal of documents, citizenship applications, AIRE registrations, etc.
    • Design changes to the organszation of services and work in teams to organise and communicate the service offer.
    • Manage the administration and accounting of my position as a self-employed individual.
    • Audit accounts at clients' institutions in Malta, analsze situations, and verify criticalities.

  • • Liaise with customers and management to better understand customer needs and recommend appropriate solutions.
    • Collaborate with teams.
    • Create and manage project plans, timelines, and budgets.
    • Devise and implement processes and procedures to streamline operations.
    • Maintain database systems to track and analyse operational data.
    • Meticulously gathered, organized, and input information into a digital database, ensuring accuracy and efficiency.
    • Develop effective improvement plans in alignment with goals and specifications.
    • Evaluate customer needs and feedback to drive product and service improvements.
  • Conducting all the practices
  • Audit of accounts at the clients' institutions in Malta with analysis of situations and verification of criticalities.Liaised with customers and management, better understood customer needs and recommended appropriate solutions.
  • Collaborated with teams
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Maintained database systems to track and analyse operational data.
  • Meticulously gathered, organized, and input information into a digital database, ensuring accuracy and efficiency.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

GUEST HOUSE MANAGER

The Burrow Guest House ltd
01.2019 - 11.2020
  • Accounting
  • Monitoring cleaning staff and finishing guest rooms
  • Communicating with potential guests and booked guests
  • Implemented successful strategies to increase customer satisfaction.
  • Selling tours and cultural events
  • Reception duties, including check-in and check-out and receiving payments
  • Reconciling payments and filing in online daily forms related to arrivals/departures and cleaning schedules.
  • Supervision of Breakfast service
  • Provided services efficiently and with a high level of accuracy.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in, setting the tone for their stay.
  • Oversaw the day-to-day operations of the 8-room hotel, leading a staff of 5 employees.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

The Local Government Division
01.2018 - 02.2018
  • Administrative work
  • Learned and adapted quickly to new technology and software applications.
  • Research regarding the function of Local councils
  • Conducting an Audit Report
  • Attending meetings
  • Demonstrated respect, friendliness and willingness to help wherever needed

WAITRESS

Corinthia Caterers
07.2017 - 01.2018
  • Service at corporate events and weddings
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with demanding customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

EUPA - European Union Programmes Agency
03.2017 - 04.2017
  • Administrative work
  • Attending monitoring sessions
  • Filling
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.

SALES ASSISTANT

LIDL
06.2014 - 06.2015
  • Cashier
  • Fielded customer questions to share product information, availability, and pricing information.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Remained calm and poised in a high-stress, dynamic environment to promote service to customers and staff.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labelled items, and arranged according to size or colour.

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

National commission for the Promotion of Equality
04.2015 - 04.2015
  • Finalising NCPE's inventory, including room lists
  • Reviewing NCPE's research study: 'Gender Quotas and Other Mechanisms Towards a Gender-balanced Representation and Decision Making
  • Administrative tasks related to archiving of newspaper cuttings
  • Review of NCPE's research study, 'provision of a pilot study as part of the enhancing equal rights project
  • Hand over of revised inventory
  • Passionate about learning and committed to continual improvement.

VOLUNTEER

Amare Onlus
04.2011 - 04.2011
  • Working with children living in different villages
  • Recreational activities
  • Educational Activities

Education

MCAST Higher Diploma in Health and Social Care (Management), EQF level 5 -

Malta College of Arts Science & Technology
Paola, Malta

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Paola, Malta

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Rabat, Malta

Bachelor of Arts (Honours) in Health and Social Care (Management), EQF level 6 -

MCAST
Paola, Malta
06.2018

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Krakow, Poland
08.2016

Baccalaureate Diploma in Social Sciences, EQF level 4 - undefined

SEZ ASS-LICEO SCIENTIFICO "GALILEI"
Palazzolo sull'Oglio (Brescia), Italy
06.2013

Secondary School - undefined

Instituto San Bernardino
Chiari (Brescia), Italy
06.2008

Primary School - undefined

Don Remo Tonoli
Coccaglio (Brescia), Italy
06.2005

Skills

  • Active listening
  • Ability to work in teams
  • Ability to have and convey a global vision of the analysed reality
  • Continuous self-training using online and written resources
  • Ability to develop work procedures with proper planning and timing
  • Proficiency in in-depth data analysis
  • Ability to form effective partnerships
  • Strong critical analysis skills
  • Ability to analyse critically
  • Continuous Improvement
  • Problem-Solving

Languages

ITALIAN
ENGLISH
FRENCH
MALTESE

Personal Information

Driving License: B

Timeline

Consultant

Self-employeed
06.2023 - Current

GUEST HOUSE MANAGER

The Burrow Guest House ltd
01.2019 - 11.2020

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

The Local Government Division
01.2018 - 02.2018

WAITRESS

Corinthia Caterers
07.2017 - 01.2018

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

EUPA - European Union Programmes Agency
03.2017 - 04.2017

WORK PLACEMENT DURING STUDIES (BACHELOR OF ARTS (HONOURS) IN HEALTH AND SOCIAL CARE)

National commission for the Promotion of Equality
04.2015 - 04.2015

SALES ASSISTANT

LIDL
06.2014 - 06.2015

VOLUNTEER

Amare Onlus
04.2011 - 04.2011

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Baccalaureate Diploma in Social Sciences, EQF level 4 - undefined

SEZ ASS-LICEO SCIENTIFICO "GALILEI"

Secondary School - undefined

Instituto San Bernardino

Primary School - undefined

Don Remo Tonoli

MCAST Higher Diploma in Health and Social Care (Management), EQF level 5 -

Malta College of Arts Science & Technology

Bachelor of Arts (Honours) in Health and Social Care (Management), EQF level 6 -

MCAST

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Bizuayehu Castaniere