Blair Hitchcock-Rolfe
Helena
Summary
Organized and analytical professional with experience in customer service, administrative support, records management, and process coordination. Strong background in maintaining accurate documentation, managing multiple priorities, and utilizing technology to support daily operations. Currently pursuing a degree in Computer Science and developing skills in information technology, software, and data management. Proficient in Microsoft 365 applications and committed to continuous learning, problem-solving, and providing excellent service. Seeking a position with the State of Montana where administrative, technical, and organizational strengths can support efficient operations and public service initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Joe Mitchell State Farm
06.2025 - Current
- Duties: Answering inbound, outbound calls, texts, emails from customers. Helping customers understand their home, auto, renters, life and business policies, taking payments, submitting policy changes like addresses, coverages or cancelling. Helping customers submit claims. Following up on underwriting requests, quoting insurance policies and cross selling and setting appointments to do household reviews.
Barista & Shift lead
Starbucks
11.2024 - 06.2025
- Duties: I do opening shifts to help prepare for the morning rush. That includes opening store operations. Making teas, Warming the ovens, prepping food, fridges, stocking, replenishing missing items, calibrating the espresso bars, cleaning whatever was missed the night before and helping my team get stationed and prepped for our rush.
Life insurance Producer
Primerica
06.2024 - 06.2025
- Duties: Prospecting and lead generation, by reaching out to friends and family, networking through social media, community events, and personal referrals, Setting up appointments for financial needs analysis, following up on old leads, discussing income protection, Helping families understand where they are financially and where they need protection.
Member Experience Associate
AAA Mountain West Group
09.2022 - 08.2024
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, opening and closing the branch, opening and closing our Motor Vehicle station, auditing DMV applications, helping team members with tech issues or any questions, helping our clients with questions or memberships. Cashing checks for member payments.
Executive Administrative Assistant, Social Media Manager & Operations Manager
Barber Realty & Andy O Realty Group at Keller Williams
08.2021 - 09.2022
- Duties: Manage 4 social media accounts on Instagram, 2 Facebook Accounts, Pull Social media analytics for each post to send to clients, Create standard of procedures for team, manage calendars, schedule meetings, keep team members accountable for their outbound calls for potential clients, find potential clients and delegate potential clients to team members, create new automatic systems for the agents to use for outgoing emails, texts and calls, run errands for agents, create and post social media content for agents, create social media calendar, event coordinator. This job also required using excel to keep track of their bought and sold homes and their clients.
Sales Associate and Paint Mixer
Sherwin Williams, Helena
Helena
08.2016 - 10.2021
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, working with DIY and contractors, handling money, mixing paint, training new employees, opening and closing the store, getting the deposit to the bank, making custom paint matches, freight, working in a team oriented environment, communicating with my team members and with customers.
Remittance Analyst I
Consumer Direct Care Network, Missoula
Missoula
04.2021 - 08.2021
- Duties: This position was on the billing side of the Consumer Direct company. I did billing for different states. This specific position required a lot of work with excel spreadsheets, time management, meeting deadlines every week and submitting payments for each state.
UTEX Specialist
12.2018 - 01.2021
- Duties: This position was time auditing paper spreadsheets for the caregivers we provided to clients who needed in-home caregiving. I audited timesheets for Virginia, Florida, Michigan, Montana and Texas. Virginia had two pay periods and had over 40,000 timesheets being submitted every Friday. I was a part of a team of five people who audited the paper timesheets for the entire state of Virginia. The team was required to manage time, problem solve and find efficient ways to ensure our caregivers were paid in time. This position also allowed me to train new team members.
Consumer Service Representative
10.2018 - 12.2018
- Duties: This position required picking up incoming calls to Consumer Direct. Clients, Caregivers and Client Representatives would call in for a specific reason. My job was to provide excellent customer service, problem solve and de-escalate any hostile phone calls.
Shift Manager and Sales Associate
Bath and Bodyworks, Missoula
Missoula
10.2017 - 06.2018
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, adapting to a fast paced environment, handling money, communicating in written and verbal forms, doing returns, training new employees, doing floor sets, freight, helping with opening and closing duties.
Receptionist
H&R Block, Missoula
Missoula
12.2017 - 04.2018
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, adapting to a fast paced environment, scheduling appointments for clients with tax pros, cleaning, handling money, opening and closing the office, filing, faxing, going to the post office, office maintenance, spare time would be spent working with the tax pros and helping them in any way they needed.
Laundry
Xanterra, Mammoth Yellowstone
Mammoth Yellowstone
08.2017 - 10.2017
- Duties: In this position I did laundry for all nine hotels in Yellowstone. This particular job required teamwork and communication.
Seasonal Service Desk Associate
Home Depot, Missoula
Missoula
04.2017 - 06.2017
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, working with DIY and contractors, handling money, finding orders for online customers, cleaning, working with a variety of teams and making sure everyone is communicating in written and verbal forms, doing returns and working with other departments.
Front Desk Associate
Planet Fitness, Missoula
Missoula
04.2017 - 06.2017
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, helping boost memberships, cleaning, helping the maintenance at night, doing walkthroughs with customers, filing, This was an overnight position, so it was just me and one other person working so we helped each other out wherever it was needed.
Seasonal Cashier
Lowe’s Home Improvement, Helena
Helena
02.2016 - 08.2016
- Duties: Giving quality customer service, answering phone calls, answering any questions from the customers, adapting to a fast paced environment, handling money, communicating in written and verbal forms, doing returns, filling our drinks and snacks by the registers, cleaning and helping other departments with their opening and closing duties.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
05.2026
High School Diploma - undefined
Capital High School
Helena06.2016
Skills
- Administrative Operations & Workflow Coordination
- Time Management & Deadline Prioritization
- Cross-Functional Team Collaboration
- Process Improvement & Problem solving
- Written and verbal communication
- Customer service and relationship building
- Attention to Detail & Accuracy
- Adaptability in Fast-Paced Environments
- Compliance & Policy Adherence
- Microsoft 365 (Outlook, Excel, Teams, SharePoint)
- Ability to handle sensitive and stressful situations
Certification
Life, Property, Casualty & Health/Disability licensing
Timeline
Account Manager
Joe Mitchell State Farm
06.2025 - Current
Barista & Shift lead
Starbucks
11.2024 - 06.2025
Life insurance Producer
Primerica
06.2024 - 06.2025
Member Experience Associate
AAA Mountain West Group
09.2022 - 08.2024
Executive Administrative Assistant, Social Media Manager & Operations Manager
Barber Realty & Andy O Realty Group at Keller Williams
08.2021 - 09.2022
Remittance Analyst I
Consumer Direct Care Network, Missoula
04.2021 - 08.2021
UTEX Specialist
12.2018 - 01.2021
Consumer Service Representative
10.2018 - 12.2018
Receptionist
H&R Block, Missoula
12.2017 - 04.2018
Shift Manager and Sales Associate
Bath and Bodyworks, Missoula
10.2017 - 06.2018
Laundry
Xanterra, Mammoth Yellowstone
08.2017 - 10.2017
Seasonal Service Desk Associate
Home Depot, Missoula
04.2017 - 06.2017
Front Desk Associate
Planet Fitness, Missoula
04.2017 - 06.2017
Sales Associate and Paint Mixer
Sherwin Williams, Helena
08.2016 - 10.2021
Seasonal Cashier
Lowe’s Home Improvement, Helena
02.2016 - 08.2016
High School Diploma - undefined
Capital High School
Bachelor of Science - Computer Science
University of Maryland Global Campus