Connie Schley
Missoula
Summary
Dynamic customer service professional with a proven track record at Rocky Mountain Biological, excelling in complaint resolution and fostering customer loyalty. Skilled in data entry and active listening, I enhance customer satisfaction through effective communication and follow-up, ensuring a positive service experience while maintaining confidentiality and professionalism.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Front Desk Receptionist
Rocky Mountain Biological
07.2025 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front End Coordinator
Nielsen Hearing
12.2024 - 01.2025
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
Assistant Manager
Dunham's Sports
07.2014 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cleaner
White Glove Cleaning
05.2015 - 04.2017
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
Education
General Studies
Sibley-Ocheyedan High School
Sibley, IA05-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Staff training
- Quality control
- Filing
Timeline
Customer Service Representative/Front Desk Receptionist
Rocky Mountain Biological
07.2025 - 08.2025
Front End Coordinator
Nielsen Hearing
12.2024 - 01.2025
Cleaner
White Glove Cleaning
05.2015 - 04.2017
Assistant Manager
Dunham's Sports
07.2014 - 11.2024
General Studies
Sibley-Ocheyedan High School
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