Bobbi Ruff
Miles City,MT
Summary
Adept at problem-solving and maintaining HIPAA compliance, a knowledge of effective communication and critical thinking were acquired. With a background spans from healthcare to customer service, where I've expanded computer proficiency and strong interpersonal skills to achieve and exceed performance targets, demonstrating a commitment to excellence and continuous improvement. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Digital Shopper
Walmart
08.2024 - Current
- Timely and efficiently filling customer orders
- Provide excellent customer service
- Load purchased merchandise in customers vehicle
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Caregiver
Visiting Angels Home Care
08.2023 - 05.2024
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Performed light housekeeping duties to maintain cleanliness standards while respecting each patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Crew Trainer
McDonald's
10.2019 - 05.2021
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Sales Associate
Lifeway Christian Bookstore
06.2018 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Ferris Wheel Operator
Scheels Sporting Goods
06.2016 - 05.2018
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Maintained organized work area by cleaning and removing hazards.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Scheels Sporting Goods
04.2016 - 05.2018
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Emergency Room CNA/Tech
SCL Health
12.2014 - 03.2017
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced patient stress levels through effective communication and active listening skills.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Facilitated smooth patient transitions from ER setting to admitting floors, and discharge from facility.
Emergency Room CNA/Tech
SCL Health
07.2013 - 12.2014
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Facilitated smooth patient transitions from ER setting to the admitting floors, and discharge from facility.
Part-paid Firefighter
Miles City Fire and Rescue
12.2010 - 04.2012
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Assisted Chief on fire ground, by tracking firefighters, and apparatus on each scene.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Followed HIPPA protocols
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
Education
Bachelor of Science - Psychology
Colorado Christian University
Lakewood, COSkills
- Problem-solving abilities
- Quick at learning
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
- Strong interpersonal skills
- HIPAA Compliance
- Multitasking and Organization
- Calm and Professional Under Pressure
Timeline
Digital Shopper
Walmart
08.2024 - Current
Caregiver
Visiting Angels Home Care
08.2023 - 05.2024
Crew Trainer
McDonald's
10.2019 - 05.2021
Sales Associate
Lifeway Christian Bookstore
06.2018 - 06.2019
Ferris Wheel Operator
Scheels Sporting Goods
06.2016 - 05.2018
Sales Associate
Scheels Sporting Goods
04.2016 - 05.2018
Emergency Room CNA/Tech
SCL Health
12.2014 - 03.2017
Emergency Room CNA/Tech
SCL Health
07.2013 - 12.2014
Part-paid Firefighter
Miles City Fire and Rescue
12.2010 - 04.2012
Bachelor of Science - Psychology
Colorado Christian University
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