Braden Goertz

Proven Retention Specialist and Call Center Supervisor with a track record of enhancing customer satisfaction and loyalty for Spectrum. Skilled in customer feedback analysis and relationship building, adept at de-escalating conflicts and boosting retention through strategic offer development. Achieved significant improvements in team performance and efficiency through expert training and process optimization.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.