Bradford Hart
Helena,MT
Summary
Dynamic professional with a proven track record at Albertsons / Safeway, excelling in customer service and inventory management. Enhanced operational efficiency through process improvements, resulting in increased product availability. Strong leadership and problem-solving skills fostered a collaborative team environment, driving customer satisfaction and loyalty.
Overview
35
35
years of professional experience
Work History
Associate
Albertsons/Safeway
Helena, MT
02.2013 - Current
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Implemented process improvements that reduced operational inefficiencies and increased overall workflow effectiveness.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored compliance with safety regulations, maintaining a secure environment for staff and customers alike.
- Analyzed sales data to identify trends, informing strategic decisions on product placement and inventory control.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Service Coordinator
Rocky Mountain Development Counsel
Helena, MT
01.2011 - 12.2012
- Advocated for client needs, ensuring effective communication between clients and internal teams.
- Resolved client inquiries, providing timely solutions and enhancing customer satisfaction.
- Analyzed client feedback to identify trends and inform improvements in service processes.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Negotiated favorable terms for clients during contract renewals or service adjustments, ensuring maximum value for their investments.
- Educated patients on available wellness services and guided each through process.
- Coordinated efforts between internal departments to ensure seamless delivery of services to clients.
- Maintained positive office environment using active listening and prompt problem solving.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
- Coordinated with local government to provide resources to clients.
- Facilitated communication between clients and other service providers.
- Facilitated senior citizen groups to expand community engagement and program outreach.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to social service clients in navigating available resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Kitchen Manager
Eagle Rock Incorporated
Helena, MT
10.2006 - 12.2009
- Oversaw kitchen operations to ensure compliance with health and safety regulations.
- Developed and implemented efficient inventory management processes to reduce waste.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Managed scheduling to optimize labor costs while meeting service demands.
- Collaborated with vendors to source high-quality ingredients within budget constraints.
- Analyzed menu performance to enhance customer satisfaction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
- Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
Bakery Supervisor
Bagel Company
Helena, MT
03.2000 - 10.2006
- Supervised daily bakery operations, ensuring product quality and adherence to health regulations.
- Trained and mentored team members on baking techniques and equipment usage.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated production schedules to meet customer demand while maintaining efficiency.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
- Continuously monitored consumer trends within the baked goods industry adjusting product offerings accordingly.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Elevated product quality with diligent oversight of ingredient storage and handling.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
- Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
- Streamlined bakery processes for improved efficiency and productivity.
- Performed opening and closing duties for department.
- Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Maintained cleanliness and hygiene in bakery premises.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Managed all baking operations professionally and handled all problems confidently.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Manager
Burger King
Helena, MT
09.1990 - 03.2000
- Oversaw daily operations, ensuring efficient workflow and high service standards.
- Managed staff scheduling, optimizing coverage during peak hours for improved customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment and enhancing skills.
- Implemented food safety protocols, maintaining compliance with health regulations and minimizing risks.
- Analyzed sales data to identify trends, driving menu adjustments and promotional strategies.
- Coordinated inventory management, reducing waste through effective stock control practices.
- Led customer service initiatives, resolving complaints promptly to enhance guest experiences.
- Developed training programs focusing on operational excellence and employee performance improvement.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Increased sales through effective promotion of daily specials and upselling menu items to customers.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Capital High School
Helena, MT06-1989
Skills
- Customer service
- Time management
- Attention to detail
- Leadership qualities
- Work Planning and Prioritization
- Data entry
- Performance improvement
- Policy implementation
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- File management
- Transaction processing
- Effective communication
- Operational efficiency
Timeline
Associate
Albertsons/Safeway
02.2013 - Current
Service Coordinator
Rocky Mountain Development Counsel
01.2011 - 12.2012
Kitchen Manager
Eagle Rock Incorporated
10.2006 - 12.2009
Bakery Supervisor
Bagel Company
03.2000 - 10.2006
Manager
Burger King
09.1990 - 03.2000
High School Diploma -
Capital High School