Brandy Hungerford
Whitehall
Summary
Personable and empathetic individual with talent for building rapport and creating supportive environments. Knowledge of behavioral analysis and intervention techniques, coupled with skills in data collection and behavior modification strategies. Dedicated to making positive impact on clients' lives through tailored, evidence-based interventions.
Diligent Medical Support Staff with strong foundation in implementing intensive behavioral interventions to support individuals with behavioral challenges. Demonstrated success in creating and executing personalized behavior plans that align with developmental goals. Proven ability to employ effective communication and crisis intervention techniques to enhance client outcomes.
Friendly and compassionate, with strong commitment to patient care and support. Possesses foundational knowledge in medical terminology and patient assistance, along with proficiency in administrative tasks. Dedicated to improving patient experiences and contributing to supportive healthcare environment.
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Direct Sales Representative
Club Demonstration Services at Costco
11.2025 - Current
- Facilitated product demonstrations to engage customers and promote sales.
- Educated consumers on product features and benefits effectively.
- Assisted in managing inventory levels to ensure product availability.
- Collaborated with team members to optimize sales strategies and customer interactions.
- Developed strong relationships with customers through effective communication skills.
- Adapted quickly to changing promotions and marketing materials during events.
- Gathered customer feedback to inform future product offerings and demonstrations.
- Maintained cleanliness and organization of demonstration area for optimal presentation.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
Cross Service Associate
American Airlines
06.2025 - 11.2025
- Assisted passengers with check-in processes and boarding procedures.
- Provided information on flight schedules and baggage policies to enhance customer experience.
- Managed ticketing transactions using airline reservation systems efficiently.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Maintained a clean and organized service area to ensure safety and efficiency.
- Adapted quickly to changing flight schedules and passenger needs during peak times.
- Supported crew members in implementing safety protocols during boarding processes.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Responded to passenger feedback, contributing to improved service quality initiatives.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Intensive Behavioral Interventionist
AWARE Inc
01.2025 - 04.2025
- Implemented individualized behavior intervention plans for clients to enhance social skills and communication.
- Collaborated with multidisciplinary teams to assess client needs and develop effective strategies.
- Conducted regular progress monitoring sessions to evaluate behavioral improvements and adjust interventions.
- Trained in data collection methods to track client behavior and program effectiveness consistently.
- Assisted in creating engaging activities that promote positive behavior reinforcement among clients.
- Fostered supportive relationships with clients, enhancing trust and encouraging participation in interventions.
- Adapted intervention techniques based on individual client responses, demonstrating flexibility in approach.
- Maintained accurate documentation of client progress, ensuring compliance with organizational standards and policies.
- Maintained accurate documentation of client sessions and interventions.
- Engaged clients in therapeutic activities to promote skill development.
- Adapted techniques based on client feedback and observed behaviors.
- Supported families in understanding behavioral strategies and goals.
- Attended training sessions to refine skills in applied behavior analysis methodologies.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Utilized discrete trial teaching methods to break down complex tasks into manageable steps for clients'' learning success.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Improved client outcomes by implementing individualized behavior plans and interventions.
- Assisted in creating visual schedules and other environmental supports that facilitated client independence and self regulation.
- Attended regular clinical supervision sessions to review client progress and receive guidance on treatment modifications.
- Collaborated with a multidisciplinary team to develop comprehensive treatment goals, leading to better client progress.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Assisted in development of therapeutic activities for patients.
- Treated clients and families with respect and dignity.
- Administered patient medications and tracked dosages.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Assisted with medication administration and counting and pouring medications.
- Established rapport with clients, fostering trust and engagement in therapeutic activities.
Education
High School Diploma -
Hinsdale High School
Hinsdale, MTSkills
- Customer acquisition
- Goal oriented
- Effective negotiation
- Customer advocacy
- Service improvements
- Relationship development
- Report writing
- Product demonstration
- Product promotions
- Opening and closing procedures
- Point of sale operation
- Cash handling
- Food safety and sanitation
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Product knowledge
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Time management abilities
- Adaptability
- Written communication
- Professional demeanor
- Transition planning support
- Reinforcement strategies
- Social skills training
- Crisis intervention strategies
- Natural environment teaching
- Individualized treatment plans
- Verbal behavior approach
- Autism spectrum disorders
- Self-management training
- Problem-solving skills
- Collaborative teamwork
- Social skills development
- Positive reinforcement methods
- Documentation
- Scheduling
- Documentation and reporting
- Intervention planning
- Progress tracking
- Safe practices
- Decision-making skills
- Creative thinking
- Emotional support
- Data collection
- Crisis intervention
- Suicide prevention
- Emotional Intelligence
Certification
- CPR First Aid/AED License - 2/2025-2/2027
- Licensed Food Safe Handler - 11/2025-11/2028
- CNP - Certified Notary Public
Timeline
Direct Sales Representative
Club Demonstration Services at Costco
11.2025 - Current
Cross Service Associate
American Airlines
06.2025 - 11.2025
Intensive Behavioral Interventionist
AWARE Inc
01.2025 - 04.2025
High School Diploma -
Hinsdale High School