Friendly and dedicated professional with experience in management, cash handling, and daily operations. Skilled in opening and closing procedures, staff oversight, and creating a positive, welcoming environment for both team members and guests.
Overview
5
5
years of professional experience
Work History
Barista/Cashier
City Brew
Bozeman
07.2026 - Current
Welcomed customers and efficiently took orders for coffee drinks, food items, and other beverages to enhance customer experience.
Processed cash transactions and ensured accurate payment handling to support smooth operations.
Ensured cleanliness of work environment by regularly wiping counters, washing dishes, and cleaning floors to maintain hygiene standards.
Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista/Cashier
Pops Soda Shack
Fargo
11.2025 - 06.2026
Prepared and served a variety of specialty beverages and snacks.
Assisted customers in selecting menu items and provided recommendations.
Operated cash register, processed transactions, and handled payments efficiently.
Managed inventory levels and restocked supplies as needed throughout shifts.
Monitored beverage quality to ensure consistency in taste and presentation.
Collaborated with team members to create a positive customer experience daily.
Prepared and served coffee, blended beverages, and dirty sodas.
Studied and committed to memory recipes for specialty beverages and seasonal offerings to ensure accuracy in preparation.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Described menu items to customers and suggested products based on stated preferences.
Assistant Manager
Marcus Theatres
Fargo
05.2021 - 06.2026
Answered phone calls regarding movie times, ticket availability, and other inquiries from customers.
Performed cash handling duties, such as taking payments for tickets or snacks at the concession stand.
Resolved customer complaints in a professional manner.
Worked closely with team members to ensure smooth operations during busy periods.
Utilized the POS system for processing transactions quickly and accurately.
Stocked the concession stands with food items according to company standards.
Maintained cleanliness of the theater throughout shift.
Greeted customers and provided them with seating information.
Engaged with customers to provide movie recommendations and information on upcoming releases.
Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
Answered customer questions and concerns regarding tickets, pricing, and promotions.
Maintained the cleanliness of the concession stand by refilling condiments, sanitizing cooking equipment, and wiping down glass windows.
Conducted performance reviews for team members.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Oversaw daily operations, maintaining efficiency and quality standards.
Enforced customer service standards and resolved customer problems to uphold quality service.
Handled opening and closing procedures, including cash counts, balancing drawers, and verifying staff presence and placement.