Breanna Gillespie
Bozeman
Summary
Motivated and results-driven People Support Manager with a comprehensive background in talent acquisition, employee housing management, HR compliance, and team development. Known for taking initiative and thriving in dynamic environments, I bring a well-rounded, hands-on approach to solving complex operational and HR challenges. Eager to advance into a more strategic leadership position where I can drive meaningful impact, support organizational growth, and champion both employee and business success.
Overview
6
6
years of professional experience
Work History
People Support Manager
The Wilson Hotel
Big Sky
12.2024 - Current
- Collaborated with hotel managers to recruit, train, schedule, mentor, and support associates, ensuring adherence to established brand and hotel standards while upholding HHM core values.
- Oversaw and executed talent acquisition functions including job postings, proactive candidate sourcing, interviewing, and selecting best-qualified candidates.
- Coordinated with HHM Hotels centralized People Support functional teams to ensure benefits, compensation, leave of absence, training and employee relations programs are effectively communicated and administered at the property level.
- Processed new hire onboarding and terminations consistent with established standards and applicable state, federal and local laws and regulations.
- Performed employee relations activities related to creating a positive work culture, ensuring fairness in the workplace and unbiased assistance with associate issues and concerns.
- Developed and implemented training programs as needed to meet required brand standards.
- Facilitated initiatives that foster recognition and rewards for outstanding performance while celebrating a diverse workforce.
- Assisted with functions of company’s HRIS and Payroll system to ensure timely and accurate pay periods.
- Managed employee housing for 80 fulltime employees and work with property managers to keep up with employee needs.
- Coordinated move-ins and move-outs, handled maintenance requests, ensured housing compliance with safety and cleanliness standards, and served as the primary point of contact for residents.
- Oversee occupancy tracking, lease agreements, and vendor relationships while resolving tenant issues promptly to maintain a positive living environment and support staff retention.
- Ensure the company and staff remain current with all required training and compliance standards, including OSHA, TIPS, Marriott brand training, food safety certifications, and other regulatory requirements.
- Recruited, onboarded, and housed J1 seasonal workers for the Summer and Winter seasons.
- Coordinated with H2B workers each year for arrival, onboarding, housing, and departure.
- Facilitated conflict resolution sessions to address workplace issues effectively.
- Collaborated with department heads to align HR strategies with business goals.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Ensured compliance with federal, state and local employment laws.
Human Resources Generalist
The Wilson Hotel
Big Sky
03.2024 - 12.2024
- Recruited and hired new employees for the hotel and two restaurants.
- Implemented new hiring process across 3 properties.
- Created new onboarding process for new hires including J1 students and H2B workers.
- Managed employee onboarding processes and orientation sessions for new hires.
- Manage employee relations (100+ employees).
- Facilitates resolution of employment-related inquiries from applicants, employees, and leadership; directs complex and/or sensitive issues to relevant staff.
- Coordinated employee benefits enrollment and addressed inquiries regarding policies.
- Document injury claims and oversee employee recovery process back to full-time work
- Provided cross-functional support in other HR areas (i.e. benefits, health and safety, employee relations, etc.) and for HR projects and programs such as employee performance, leaves of absence, employee experience, employee housing options.
- Maintained employee records and ensured compliance with labor regulations.
- Created leases for new/current employees in employee housing as well as vacate notices for when they leave.
- Monitor rent deductions, deposits, and returns while inputting into payroll
- Supports payroll and billing functions by processing employment changes and terminations.
- Handled unemployment claims.
- Set up employee trainings (TIPS, Food Certs, Safety training, Marriott, Manager trainings).
Concierge Manager
The Wilson Hotel
Big Sky
03.2022 - 03.2024
- Established and continuously refined the department to ensure an exceptional guest experience at the hotel.
- Cultivated and sustained relationships with guests, providing exceptional service that contributes to heightened guest satisfaction ratings.
- Effectively managed departmental budgets while meeting financial targets.
- Developed marketing materials for various properties targeting diverse platforms.
- Organized and implemented diverse community and guest events.
- Swiftly analyzed and mitigated guest issues, fostering increased guest retention and loyalty.
- Oversaw entire property operations as Manager on Duty three days per week.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Managed guest inquiries and provided tailored recommendations for local attractions.
- Supervised concierge team, fostering collaboration and delivering exceptional guest service.
- Developed and maintained relationships with local businesses to enhance guest experiences.
Inventory Specialist
Farm Fresh
01.2021 - 02.2022
- Created positive and healthy customer interactions to align with company core values.
- Managed inventory, organized invoices, received deliveries, sanitized equipment and work stations.
- Strategized and implemented a new pre-ordering system for existing medical patients.
- Created specialized profiles for patients outlining medical needs and product preferences.
- Maintained inventory levels through regular stock checks and replenishment processes.
Assistant Store Manager
CBD Emporium
09.2019 - 10.2020
- Operated independently during each shift, opened and closed store, stocked and maintained cleanliness, arranged merchandise displays.
- Conducted ongoing training and education on CBD, new products, and relevant case studies.
- Consulted with customers on individual needs and pain management goals to find the best product for them.
- Trained the store manager hired after me.
- Supported inventory management by tracking stock levels and organizing product displays.
- Assisted in managing daily store operations and ensuring excellent customer service.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Facilitated events and expos for product sales
Education
High School Diploma -
Canyon High School
Anaheim, CA05-2014
Skills
- Excellent communication skills
- Strong problem-solving skills
- Detail-oriented
- HR compliance
- Talent acquisition
- Records management
- Corrective actions
- Team development
- Policy enforcement
- Adaptability and flexibility
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Accomplishments
- Recognized as HHM Hotel's manager of the quarter for Q1 in 2025 out of 221 properties for making an impact on our community and contributing to the companies core values everyday.
References
References available upon request.
Timeline
People Support Manager
The Wilson Hotel
12.2024 - Current
Human Resources Generalist
The Wilson Hotel
03.2024 - 12.2024
Concierge Manager
The Wilson Hotel
03.2022 - 03.2024
Inventory Specialist
Farm Fresh
01.2021 - 02.2022
Assistant Store Manager
CBD Emporium
09.2019 - 10.2020
High School Diploma -
Canyon High School