Brianna Hinderman
Kalispell
Summary
Detail-oriented professional with exceptional customer service skills. Proven ability to maintain high standards in fast-paced environments while ensuring customer satisfaction and adherence to company protocol.
Overview
18
18
years of professional experience
Work History
Nutrition Service Worker
Logan Health Medical Center
08.2025 - Current
- Assisted in food preparation and portioning according to dietary guidelines.
- Maintained cleanliness and sanitation standards in kitchen and dining areas.
- Supported team in serving meals while ensuring customer satisfaction.
- Learned and adhered to safety protocols for food handling and storage.
Lead Childcare Teacher
Logan Health KidKare
05.2021 - 05.2025
- Developed and implemented age-appropriate curriculum aligned with developmental milestones.
- Oversaw daily classroom activities, ensuring a safe and nurturing environment for children.
- Trained and mentored junior staff on best practices in child development and classroom management.
- Collaborated with parents to discuss children's progress and address concerns effectively.
Night Shift Lead
Hidden Moose Lodge
03.2019 - 05.2021
- Supervised night operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on efficient workflow practices and operational procedures.
- Served and prepared drinks for guests.
- Handled the phone, reservations, check-ins and customer service needs.
Barista
CoffeeBar
04.2018 - 03.2019
- Crafted high-quality espresso beverages to meet customer preferences.
- Trained new baristas on coffee preparation techniques and customer service protocols.
- Implemented efficient workflow processes to enhance order accuracy and speed.
- Monitored inventory levels, ensuring timely replenishment of coffee supplies and equipment.
Chairlift Mechanic Apprentice
Squaw Valley Ski Resort
11.2016 - 04.2018
- Diagnosed and repaired mechanical issues on ski lift systems to ensure safe operations.
- Conducted routine maintenance checks on chairlifts and conveyor equipment, enhancing performance reliability.
- Collaborated with team members to troubleshoot complex machinery malfunctions, promoting efficient repairs.
- Operated Heavy Machinery
- Built and rebuilt chairs and chairlifts in shop and line work in accordance to code.
Chairlift Maintenance
Vail Resorts Inc
11.2012 - 10.2016
- Repaired and replaced faulty components, adhering to safety regulations and standards.
- Implemented preventive maintenance schedules to reduce equipment downtime significantly.
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Knowledge of chairlift ad gondola operations
- Assisted in lift operations and leading a crew to ensure maximum customer service in various weather challenges.
Barista
Starbucks
01.2010 - 11.2012
- Maintained cleanliness and organization of workstations, adhering to health standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Assisted in developing seasonal beverage menu, contributing creative ideas based on trends.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Hostess
Le Peep
04.2008 - 01.2010
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservations, coordinating seating arrangements to maximize customer satisfaction.
- Assisted with menu explanations and addressed guest inquiries to enhance service quality.
- Collaborated with kitchen staff to communicate guest preferences and special requests effectively.
Education
No Degree - Art Education
Rocky Mountain College of Art And Design
Denver, COStill Enrolled - Welding/ Fabricating
Flathead Community College
Kalispell, MT05-2027
High School Diploma -
Castle View High School
Castle Rock04-2012
Skills
- Accuracy in a fast paced environment
- Working well under pressure
- Detail oriented
- Problem solving
- Metal work
- Ability to operate heavy machinery including snowmobiles
- Basic understanding of schematics in low voltage electrical
- Knowledge on food safety
- Knowledge on importance of early childhood education
- Great customer service skills
- Coffee beverage accuracy and latte art
Timeline
Nutrition Service Worker
Logan Health Medical Center
08.2025 - Current
Lead Childcare Teacher
Logan Health KidKare
05.2021 - 05.2025
Night Shift Lead
Hidden Moose Lodge
03.2019 - 05.2021
Barista
CoffeeBar
04.2018 - 03.2019
Chairlift Mechanic Apprentice
Squaw Valley Ski Resort
11.2016 - 04.2018
Chairlift Maintenance
Vail Resorts Inc
11.2012 - 10.2016
Barista
Starbucks
01.2010 - 11.2012
Hostess
Le Peep
04.2008 - 01.2010
No Degree - Art Education
Rocky Mountain College of Art And Design
Still Enrolled - Welding/ Fabricating
Flathead Community College
High School Diploma -
Castle View High School