Brianna Otter Robe
Billings
Summary
Dynamic Project Remodel Specialist at Anderson Merchandisers, LLC, skilled in project management and customer service. Achieved high-quality results by enhancing team coordination and problem-solving under tight deadlines. Known for attention to detail and adaptability, I consistently delivered tailored solutions that elevated customer satisfaction and streamlined remodeling processes.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
5
5
years of professional experience
Work History
Project Remodel Specialist
Anderson Merchandisers, LLC
Billings, MT
04.2026 - Current
- Executed remodel projects efficiently, ensuring compliance with design specifications and timelines.
- Collaborated with team members to optimize workflow and enhance project outcomes.
- Assisted in training new staff on remodeling techniques and safety protocols.
- Conducted site evaluations to identify improvement opportunities and recommend solutions.
- Developed detailed project plans that streamlined remodeling processes and minimized disruptions.
- Drove strategic decisions to enhance customer satisfaction through effective project execution.
- Ensured high-quality results by closely monitoring project progress and making necessary adjustments as needed.
- Achieved smooth project handovers with thorough documentation of completed tasks, ensuring full understanding for the next team members involved.
- Enhanced customer satisfaction by efficiently assessing their remodeling needs and providing tailored solutions.
- Delivered outstanding results under tight deadlines by adopting creative problem-solving techniques during challenging projects.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
Cook
Spitz
Billings, MT
02.2025 - 04.2026
- Prepared diverse menu items following standardized recipes and safety protocols.
- Collaborated with team members to maintain a clean and organized kitchen environment.
- Assisted in inventory management, ensuring proper stock levels for ingredients and supplies.
- Executed daily food preparation tasks efficiently, adapting quickly to changing kitchen demands.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Package Handler
FedEx
Billings, MT
08.2024 - 02.2025
- Conducted routine quality checks on packages to maintain high service standards.
- Collaborated with colleagues to optimize package processing times and accuracy.
- Trained new staff on operational procedures and safety practices within the facility.
- Monitored inventory levels, reporting discrepancies to ensure accurate stock management.
- Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Increased team morale with consistent encouragement and recognition for meeting daily targets.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Supported quality control efforts, inspecting packages for damage and ensuring proper handling to maintain integrity.
- Contributed to environmental goals by efficiently sorting recyclable packaging materials from waste.
Package Handler
UPS
Billings, MT
05.2024 - 08.2024
- Sorted and organized packages for efficient distribution within warehouse environment.
- Operated various material handling equipment to transport goods safely and effectively.
- Adhered to safety protocols, ensuring compliance with company policies and regulations.
- Assisted team members in loading and unloading freight, improving workflow efficiency.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Communicated with supervisors about delays or other issues with shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Busser
Texas Roadhouse
Billings, MT
09.2022 - 05.2024
- Cleaned and organized dining areas to enhance guest experience.
- Assisted servers by promptly delivering food and drinks to tables.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of utensils, glassware, and table settings during service.
- Adapted quickly to changing priorities during peak hours while maintaining quality service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Retail Worker
Ross Dress for Less
Billings, MT
03.2022 - 09.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated point-of-sale systems efficiently for quick customer transactions.
- Monitored inventory levels and restocked shelves to ensure product availability.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Crew Member
McDonald’s
Billings, MT
08.2021 - 03.2022
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Operated kitchen equipment safely while preparing menu items according to standardized recipes.
- Assisted in training new crew members on operational procedures and customer service standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Housekeeper
Econo Lodge Hotel
Billings, MT
05.2021 - 08.2021
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Managed laundry services, maintaining cleanliness and organization of linens and towels.
- Assisted with inventory management, tracking supplies and reporting shortages to supervisors.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
High School Diploma -
Lincoln Center
Billings, MT05.2024
Skills
- Communication
- Leadership
- Problem solving
- Teamwork
- Time management
- Project management
- Technical skills
- Writing
- Customer Service
- Diagrams
- Adaptability
- Attention to detail
- Creative
- Team coordination
Timeline
Project Remodel Specialist
Anderson Merchandisers, LLC
04.2026 - Current
Cook
Spitz
02.2025 - 04.2026
Package Handler
FedEx
08.2024 - 02.2025
Package Handler
UPS
05.2024 - 08.2024
Busser
Texas Roadhouse
09.2022 - 05.2024
Retail Worker
Ross Dress for Less
03.2022 - 09.2022
Crew Member
McDonald’s
08.2021 - 03.2022
Housekeeper
Econo Lodge Hotel
05.2021 - 08.2021
High School Diploma -
Lincoln Center