Brittany Frank
Billings
Summary
- Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Billings, MT
08.2020 - 12.2021
- Greeted guests with warmth and friendliness, establishing a positive first impression.
- Managed guest inquiries and concerns, ensuring timely and effective communication.
- Engaged with customers at arrival and ensured a welcoming presence throughout their dining experience.
- Analyzed staff activity in the dining area to optimize server load management and improve guest experience.
- Managed front entrance activities, greeting guests and efficiently coordinating drink order delivery.
- Executed table clearing and setup tasks to uphold a pristine and inviting atmosphere for patrons.
- Analyzed guest feedback and resolved complaints, ensuring prompt action to improve service quality and guest satisfaction.
- Cultivated a positive workplace culture through proactive assistance to team members during busy shifts and when resources were limited.
- Streamlined guest reception by ensuring timely greeting and seating upon arrival.
- Demonstrated composure in high-stress scenarios by prioritizing tasks and maintaining a calm demeanor throughout.
Server
Applebees
Billings, MT
05.2014 - 12.2017
- Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and repeat visits.
- Accurately processed orders using point-of-sale systems to maintain efficient service flow.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing priorities and guest needs in fast-paced restaurant environment.
Bartender
Applebee's Neighborhood Grill & Bar
Billings, MT
05.2014 - 12.2017
- Analyzed customer concerns and implemented solutions to enhance service delivery and quality.
- Supervised logistics and staff coordination during special events, maintaining high standards of service and responsiveness.
- Delivered high-quality service and artfully mixed cocktails, contributing to improved customer satisfaction levels.
- Managed coordination of bar tasks, optimizing drink service and ensuring swift fulfillment of customer orders.
- Facilitated enjoyable guest experiences through proactive identification and resolution of concerns.
- Facilitated positive guest experiences by monitoring interactions and intervening in conflicts to maintain safety and comfort for all patrons.
- Refined order processing procedures in a dynamic setting, focusing on rapid execution while maintaining high standards of quality.
- Leveraged empathetic communication skills to address customer issues, ensuring a positive interaction and reinforcing trust in the brand.
- Analyzed individual preferences to create customized experiences that significantly boosted customer retention.
- Evaluated and enforced safety protocols for alcohol service and food handling, contributing to a secure and enjoyable dining atmosphere.
- Developed and delivered high-quality beverages, ensuring an enjoyable experience for patrons.
Education
GED -
Lincoln Center
Billings, MTSkills
- Customer service
- Strong multitasking
- Active learning
- Problem-solving
- Effective multitasking
Timeline
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
08.2020 - 12.2021
Server
Applebees
05.2014 - 12.2017
Bartender
Applebee's Neighborhood Grill & Bar
05.2014 - 12.2017
GED -
Lincoln Center