Brooke Hofferber
Planet Lockwood
BILLINGS
9
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Cocktail Server/ Bartender
2 Years 2 Months- Provided exceptional customer service in high volume environment.
- Managed drink orders efficiently, ensuring timely delivery and customer satisfaction.
- Developed strong relationships with customers, enhancing their experience through personalized service.
- Implemented upselling techniques, boosting revenue through premium product promotion.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
11 Months- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, ensuring timely restocking and minimizing waste through efficient practices.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at the end of each shift.
Cocktail Waitress
4 Years- Provided beverage service to enhance customer experience.
- Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
- Resolved guest issues professionally, efficiently turning negative experiences into positive outcomes whenever possible.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
Education
High School Diploma
Skills
Customer service excellence
Product Knowledge
Efficient multitasking
Time management
Clear communication
Order Processing
Teamwork
Cash handling proficiency
Problem solving
Attention to detail
Timeline
Cocktail Server/ Bartender
Planet Lockwood
06.2024 - 08.2026Read More
Bartender
Joystiq
01.2023 - 12.2023Read More
Cocktail Waitress
Teasers A Gentlemens Club
10.2017 - 10.2021Read More
Billings West High School
High School Diploma
Read More