Nazareth Naranjo Fernandez
Sliema
Summary
Bilingual Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 4-year career. Skilled in problem solving and detail-oriented team player.
Overview
8
8
years of professional experience
2
2
Languages
Work History
CUSTOMER SERVICE ADMINISTRATOR
NOVUM BANK GROUP
08.2023 - Current
- Reviewing and maintained customer data in accordance with company policy.
- Identify potential risks associated with document discrepancies and take proactive measures to mitigate them.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Work closely with compliance and legal department to verify documents and resolve any issues.
- Ensuring reach targets, consistently meeting or exceeding personal quotas.
SALES ASSISTANT
ZARA
01.2022 - 08.2023
- Create appealing and eye-catching visual displays that lead the customer through the entire store
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Promoting store cards or special offers
- Providing customers with information on pricing and product availability
- Arranging window displays
- Handling customer complaints or handing customers on to management
PROMOTER
P CUTAJAR & CO LTD
01.2019 - 02.2020
- Demonstrations of sales items
- Offer product samples
- Serve and inform the customer about the products
RECEPTIONIST
CONSTRUCTION COMPANY L.F.N C.A.
01.2016 - 01.2018
- Help customers via email, phone calls and in person
- Meeting and greeting clients
- Booking meetings
- Handling shipments
- Keeping the reception area tidy
- Sorting and distributing post.
Education
Culinary Institute Carlos Fierro
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IELS
Sliema, MaltaEducational Institute Venezuela
Valencia, VenezuelaSkills
Multitasking and Organization
Problem-solving aptitude
Administration and Operations
Data Entry
Decision-Making
Team building
Additionalinformation
Good communication skills acquired through my experience as a receptionist and promoter, Good skills in dealing with children, acquired through my experience as an animator, Organized, reliable, enthusiastic and positive person who takes commitment to heart. Willing to face new challenges, open-minded and team player.
Personal Information
- Date of Birth: 09/01/2002
- Nationality: Spanish
Timeline
CUSTOMER SERVICE ADMINISTRATOR
NOVUM BANK GROUP
08.2023 - Current
SALES ASSISTANT
ZARA
01.2022 - 08.2023
PROMOTER
P CUTAJAR & CO LTD
01.2019 - 02.2020
RECEPTIONIST
CONSTRUCTION COMPANY L.F.N C.A.
01.2016 - 01.2018
Culinary Institute Carlos Fierro
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IELS
Educational Institute Venezuela
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