Camila Palencia
Imsida,34
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Team Leader
Airbnb
Bogota
03.2022 - 04.2024
- Provided direct supervision to subordinate agents, ensuring that all personnel were properly trained and certified in their respective areas of expertise.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
English Translator
International Compassion
Remote
09.2022 - 01.2024
- Provided interpretation services during meetings and conferences.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Interpreted verbal conversations in real time into another language.
- Delivered translation services to clients.
- Mediated conversations for one-on-one and group discussions.
Customer Service Representative
Airbnb
Bogota
06.2021 - 02.2022
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Checked-in guests using online software systems such as Guesty or Hostfully.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Negotiated favorable terms with vendors for services such as cleaning and maintenance.
Customer Service Representative
Stripe
Bogota
04.2019 - 11.2021
- Reviewed customer payment requests to ensure accuracy and compliance with company policies.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
- Researched discrepancies between customer orders and payments received.
- Verified customer account information prior to processing payments.
- Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
- Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.
- Generated detailed reports of payment activity for management review.
- Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
Sales Assistant
Baby City
Bogota
02.2017 - 12.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Sembradores De Paz
12-2017
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Adaptability
- Decision-Making
- Time Management
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
English Translator
International Compassion
09.2022 - 01.2024
Team Leader
Airbnb
03.2022 - 04.2024
Customer Service Representative
Airbnb
06.2021 - 02.2022
Customer Service Representative
Stripe
04.2019 - 11.2021
Sales Assistant
Baby City
02.2017 - 12.2018
High School Diploma -
Sembradores De Paz
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