Carissa Alcala
Missoula
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Pangea Restaurant Group LLC
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed various stages of service in a fine dining restaurant environment.
Volunteer
Selina
01.2023 - 05.2023
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Educated visitors about events, beach clean-ups, and local attractions both in-town and out-of-town.
Accounting Administrative Assistant
Copp Roofing
08.2019 - 08.2022
- Processed payments and documents such as invoices, warranties, employee reimbursements, and statements.
- Maintained and organized files by keeping accounts payable records up-to-date.
- Utilized QuickBooks for bank account reconciliation and execution of weekly payroll duties.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Education
Completed Coursework Towards Associate in Business - Business
Riverside City College
Riverside, CA05-2026
High School Diploma -
Sentinel High School
Missoula, MT06-2019
Skills
- Strong work ethic
- Cash handling
- Hospitality service expertise in guest engagement
- Experienced in global travel
- High volume dining
- QuickBooks
Timeline
Server
Pangea Restaurant Group LLC
08.2023 - Current
Volunteer
Selina
01.2023 - 05.2023
Accounting Administrative Assistant
Copp Roofing
08.2019 - 08.2022
Completed Coursework Towards Associate in Business - Business
Riverside City College
High School Diploma -
Sentinel High School
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