Carla Olson
Glasgow,MT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
DPHHS CFSD, State Of Montana
05.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams, both in person or zoom meeting calls.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Child Care Provider
Little Rascals Daycare
10.2009 - 05.2020
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept my records, billings and payment up to date using a computer and filing system.
- Used great deal of structure and planning to keep children and myself on effective time schedule.
Bank Teller
Wells Fargo Bank
03.2009 - 10.2009
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained accurate records of customer transactions in line with bank procedures.
Education
Some College (No Degree) - General Studies
Miles Community College
Miles City, MTHigh School Diploma -
Glasgow High School
Glasgow, MT05.2005
Skills
- Grammar
- Business Correspondence
- Records Preparation
- Calendar Management
- 10-Key Proficiency
- Bookkeeping
- Data Entry Documentation
- Office Management
- Sorting and Labeling
- Customer and Client Relations
- Microsoft Office
- Multi-Line Phone Systems
Timeline
Administrative Assistant
DPHHS CFSD, State Of Montana
05.2020 - Current
Child Care Provider
Little Rascals Daycare
10.2009 - 05.2020
Bank Teller
Wells Fargo Bank
03.2009 - 10.2009
Some College (No Degree) - General Studies
Miles Community College
High School Diploma -
Glasgow High School
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