Carmen Cecilia Henao

• Achieved ISO 9001:2015 certification in 2024 for all four companies within the corporate holding.
• Increased process standardization and documentation compliance by 100% across departments.
• Successfully led the acquisition of two precision engineering companies and the formation of two new businesses (Trading and Property Management), including the acquisition of machinery and software, such as payroll systems and ERP software.
• Defined and implemented a full Strategic Planning Framework that enabled the group to successfully pass due diligence by banks, secure new credit lines, and meet review standards from consulting firms and international raw material suppliers.
• Improved HR processes and increased the hiring of technical/professional staff. Ensured 100% success rate in TCN visa renewals in compliance with evolving Maltese regulations.
• Secured government grants for facility expansion, machinery acquisition, and ERP project.
• Defined a comprehensive insurance program, obtaining multi-year policy coverage with cost and effort savings, and favorable market terms for all companies in the group.

• Supported the coordination and updating of multiple institutional plans (MIPG, Digital Government Plan, IT Strategic Plan, Information Security Plan, among others) through technical working sessions with key internal stakeholders.
• Contributed to the design and follow-up of automation processes for the legalization and apostille of test result certificates, improving efficiency and service quality under the “Digital Procedures and Services” component.
• Participated in high-level strategic meetings, including ICT Steering Committees, providing input on digital governance and project alignment.
• Drafted and reviewed communications and technical documentation to support the adoption and compliance with national Digital Government policies.
• Assisted in validating information for institutional reports, dashboards, and strategic management tools, enhancing traceability and decision-making.
• Contributed to the traceability of commitments in digital governance plans, ensuring alignment with national guidelines and institutional objectives.

Jan 2014 – Jun 2015 | Deputy Administrative Manager (equivalent to Chief Operating Officer – COO)
May 2014 – Aug 2015 | Acting Unit Manager – IT and Digital Systems
Dec 2015 – May 2016 | Acting Head – Planning and Risk Management
Jun 2013 – Jan 2014 and Jul 2015 - Jul 2017 | Acting Manager – Organizational Development.

• Promoted three times within the institution, demonstrating strong performance, adaptability, and cross-functional leadership.
• Improved internal service quality and client satisfaction through strategic reforms and digital modernization.
• Achieved top national rankings (FURAG) in Citizen Service, Online Government, and Paperless Policy implementation.
• Designed and implemented institutional systems for quality, risk, and information security, aligned with public sector standards.
• Led strategic planning, reporting, and audit compliance processes with zero major findings.
• Strengthened institutional reputation through enhanced digital communication and public engagement.
• Ensured sound financial management and regulatory compliance in investment and administrative operations.
• Served as Compliance Officer for AML/CTF regulations, ensuring adherence to national legal frameworks and internal risk protocols.

Feb 2012 – Jul 2012 | Planning Manager
Feb 2009 – Oct 2009 | Quality Management Coordinator
Jan 2005 – Jan 2009 | Process Consultant – Monitoring & Evaluation

• Delivered technical and strategic support under the national Online Government Program.
• Played a central role in the institutionalization of Colombia’s digital governance model, impacting 500+ public entities nationwide.
• Developed and implemented evaluation tools and planning frameworks still referenced in digital transformation efforts.
• Promoted through three progressively senior roles over seven years based on consistent performance and leadership.
• Contributed to the integration of quality and risk principles into public digital service policy at a national level.

Jul 2011 - Feb 2012 | Coordinator – MEN SIPI Project
Jan 2011 - Jun 2011 | Advisor – GELT Project (Online Government Strategy)
Nov 2009 - Dec 2010 | Senior Consultant – Quality and R&D Management (I+D+i)

• Promoted twice within nine months (from Senior Consultant to Advisor to Settlement Coordinator), based on high performance in multi-phase public sector projects.
• Successfully coordinated the liquidation of 186 government contracts in Colombia’s southern region under the MEN-SIPI Project, ensuring proper closure, financial reconciliation, and regulatory compliance.
• Managed the final payment process to over 180 service providers, resolving discrepancies related to unvalidated services and improving payment traceability.
• Delivered settlement reports enabling the Ministry of Education to regularize obligations for early childhood care across a significant portion of the national territory.
• Supported e-Government strategy implementation in 706 territorial public entities, monitoring compliance across three functional phases (Information, Interaction, and Transaction).
• Designed and implemented the MISTIC Model for ICT service management, integrating international standards (e.g., ISO 9001, ISO 27001, IT governance frameworks) to support high-availability environments.
• Standardized project closure procedures, reducing average liquidation processing time and improving accountability in contract execution.