Carol Feist
Billings
Summary
Excellent customer service with 15+ years of experience in hospitality and transportation sectors. Proven track record of delivering exceptional service, managing customer inquiries, and resolving complex issues effectively. Skilled in relationship management and communication, with a strong ability to build rapport with clients. Ensure high standards of service and operational efficiency.
Overview
1
1
Certification
Work History
Shuttle Van Driver
Big Sky Shuttle Service
- Safely transported passengers to and from designated locations, ensuring a smooth and comfortable ride
- Provided excellent customer service by assisting passengers with luggage, answering questions, and providing information about local attractions
- Assisted in loading/unloading luggage onto/from the shuttle
- Ensured the shuttle van was equipped with necessary safety equipment and supplies at all times
- Maintained a high level of cleanliness inside the shuttle van,
Sales/Marketing Representative
Absolutely nuts and candy
- Participated actively in industry conferences and trade shows to expand network and generate new business opportunities
- Built strong rapport with clients through regular communication channels including phone calls, emails, meetings etc
- Spearheaded successful product launches by developing integrated marketing plans that generated buzz among target audience segments
- Maintained consistent branding across all channels by enforcing brand guidelines in all communication materials
- Managed social media advertising campaigns across platforms such as Facebook, Instagram, Twitter etc. optimizing targeting parameters for maximum ROI
Dog Groomer /Trainer
DOGGIE DAYCARE
- Provided exceptional customer service
- Maintained a high level of product knowledge
- Designed and implemented customized training programs for dogs of various breeds and sizes
- Provided one-on-one private training sessions tailored to meet the specific needs of each dog and owner
- Demonstrated patience when working with challenging cases involving fearful or aggressive dogs
- Collaborated with local dog clubs or organizations to organize competitions or events showcasing trained dogs' skills
- Provided ongoing support and guidance to clients, offering advice on behavior management techniques and troubleshooting common issues
Customer Service Representative
U-Haul / 1-800-Flowers / Norwegian Cruise Lines
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Upsold additional products or services to customers
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
Education
Hospitality Management - Customer Service Courses
Rasmussen Business College
Mankato, MNHigh School Diploma - Basic
Absarokee High School
Absarokee, MT05-1985
Skills
- Excellent Customer service
- Communication / Phone skills
- Computer skills
- Team player
- Guest complaints handling
- Problem-solving
- Time management
- Pet grooming
- Shuttle driver experience
- Organizational skills
Certification
- ServSafe Food Handler/ Management Certifications
Timeline
Shuttle Van Driver
Big Sky Shuttle Service
Sales/Marketing Representative
Absolutely nuts and candy
Dog Groomer /Trainer
DOGGIE DAYCARE
Customer Service Representative
U-Haul / 1-800-Flowers / Norwegian Cruise Lines
Hospitality Management - Customer Service Courses
Rasmussen Business College
High School Diploma - Basic
Absarokee High School