Carolina Estrada
Administration
Sliema,Malta
Summary
I consider my self as a very hard working person, a fast learnin, eager to learn and share my gained knowledge from all my experiences. In addition to this I am a very genuine, loyal, positive and disciplined worker that through all these set of skills I gained a very good strength of ownership and always ready for what is yet coming.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Hostess
Igaming Next
Malta , Malta
06.2019 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Help to organize and run the events.
- Coordinating teams.
- Find the people with the skills needed for different types of roles during the events.
- Register people before and during events.
- lookout to provide and help with what the guest need.
Cashier
Hard Rock Cafe
Sant Julian’s , Malta
01.2018 - 12.2022
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered customer questions and helped find specific items.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained and updated security protocols for front desk operations.
- Processed both cash and card purchases and returns.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Sale Assistant
Nike, Hudson
Sliema , Malta
09.2020 - 05.2022
- Responsible of checking the emails and sending out emails as needed.
- In control of reviewing new products that come into the shop.
- Checking for missing or needed products.
- Responsible of providing effective customer service.
- Product knowledge.
- In control of cash in the till.
- Accountable for taking out replenishment of stock every day.
- Taking care of stock room, to make sure its in a speedy service.
- Making sure the shop is tidy and presentable to the clients.
- Handle customer complaints and difficulties.
- Making sure a good working environment.
Bartender
Café Cuba
Sliema, Malta
12.2018 - 09.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights and weekends.
- Product knowledge
- Handle customer complaints and difficulties.
Live Presenter
HollywoodTV
Qormi, Malta
12.2018 - 04.2020
- Hosting each casino game in front of a live camera.
- Knowledge of each game.
- Verify that numbers are correct on the game.
- Making sure a good working environment.
- Carry out with duties like cleaning and tidying up Make-up and dressing areas.
Manager
Makeno
Medellín, Colombia
03.2015 - 07.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Prepared annual budgets with controls to prevent overages.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Managed inventory control, cash control and store opening and closing procedures.
Education
High School Diploma -
Efé Gomez
Medellín,Colombia 01.2008 - 12.2014
Administration
University ECCI
Medellín, Colombia 01.2016 - 07.2017
Psicomarketing And Businesses Growth
UDIMA
Madrid 01.2022 - Current
Skills
Leadership
Creative merchandising
Problem solving
Teamwork
Fast learner
Customer service
Adaptability
Creativity
Multitasking Abilities
Organization and Time Management
Excellent Communication
Hobby
I truly love to write, read, draw, paint, dance, play ultimate frisbee, run, yoga, modeling, travel and adventures in general.
Timeline
Psicomarketing And Businesses Growth
UDIMA
01.2022 - Current
Sale Assistant
Nike, Hudson
09.2020 - 05.2022
Hostess
Igaming Next
06.2019 - Current
Bartender
Café Cuba
12.2018 - 09.2020
Live Presenter
HollywoodTV
12.2018 - 04.2020
Cashier
Hard Rock Cafe
01.2018 - 12.2022
Administration
University ECCI
01.2016 - 07.2017
Manager
Makeno
03.2015 - 07.2017
High School Diploma -
Efé Gomez
01.2008 - 12.2014