Carrie Tucker McElvain
Billings
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Shipton's Big R
07.2011 - 07.2012
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Veterinary Receptionist
Best Friends Animal Hospital
07.2007 - 07.2009
- Managed multi-line phone system and pleasantly greeted patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Front End Manager
Albertsons Grocery Store
07.2003 - 07.2007
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw cashier operations, bookkeeping, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
High School Diploma -
Billings Senior High School
No Degree - Equestrian Studies
Northwest College
Powell, WYSkills
- Customer satisfaction
- Administrative tasks
- Point of sale operation
- Multitasking
- Attention to detail
- Customer communication
- Problem-solving
- Customer service
Timeline
Client Service Representative
Shipton's Big R
07.2011 - 07.2012
Veterinary Receptionist
Best Friends Animal Hospital
07.2007 - 07.2009
Front End Manager
Albertsons Grocery Store
07.2003 - 07.2007
High School Diploma -
Billings Senior High School
No Degree - Equestrian Studies
Northwest College
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