Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carson Ledum

Marion

Summary

Dynamic professional with a proven track record at Embark in Marion, excelling in leadership and communication. Enhanced client satisfaction by implementing innovative programs and fostering trusting relationships. Skilled in operating heavy machinery and adept at troubleshooting. Consistently reliable, I improved systems and increased client engagement and safety demonstrating a commitment to excellence.

Overview

9
9
years of professional experience

Work History

Residential Manager M-F

Embark in Marion
11.2024 - Current
  • Took the Monday-Friday position (offered by Program Director/Executive Director) to help support both sides of the week to help with consistencies and shift communication, also took the position to continue to try and grow myself professionally
  • Helped with operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Provided leadership during emergency situations, coordinating staff response efforts effectively to ensure client and staff safety.
  • Developed strong relationships with different teams/departments to enhance overall program goals and to build Trusting Relationships
  • Improved client satisfaction by addressing concerns and offering/implementing necessary changes to our program
  • Continuously sought opportunities to improve the overall functioning for our clients and staff
  • Increased client participation in activities by creating diverse programming tailored to individual interests and abilities.
  • Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
  • Facilitated smooth transitions when admitting new clients into the program by working closely with their families during this challenging period of adjustment.
  • Joined and led tandem interviews and assessed candidates appropriately for overall program/culture fit
  • Oversaw client packages and connected with parental figures sending them to ensure client safety but also to build relations with these parental figures
  • Led applicable trainings to provide staff resources to confidently and appropriately go about their job
  • Kept Embark Core Values relevant and role modeled what those look like to staff and clients
  • Have been a consistent engaged team member in Treatment Team, Manager Meetings, One on One meetings, Shift meetings and Trainings
  • Remained supportive and committed during high staff turnover
  • Implemented new systems to better support our team members as well as our clients
  • Met with parents during Treatment Teams to help them gain a better understanding of their child from a residential lens
  • Continue to boost depleting systems/procedures when team morale felt low
  • Met with parents enrolling their child to help provide clarity and understanding
  • Have consistently made myself available as a resource for all staff if they sought out guidance/advice
  • Help respond to client escalation and emergencies
  • Kept clients at high-risk safe and engaged
  • Took feedback from supervisors and showed trackable progress
  • Documented behaviors, treatments and non-compliance issues.
  • Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Facilitated group sessions to support and encourage client growth.

Auto Detailer

CAL CLEANS
04.2024 - Current
  • Started a small business in hopes of providing the community a reliable cleaning service
  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Created Facebook pages for better customer experience
  • Ran ads and specials through local networks
  • Dealt with customer relations and maintained through good and bad interactions
  • Created a price catalog competitive with other detailers
  • Product tested and researched over 100 chemicals to determine best usability and function

Residential Manager S-W

Embark at Marion
12.2023 - 11.2024
  • Helped bring safety and stability to the weekends for clients and staff
  • Created a new schedule on Sunday's that best supports our client's needs and program expectations
  • Trained and supported staff members to create off campus activities and how to facilitate them
  • Brought new ideas and interventions for the clients to the clinical team
  • Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
  • Fostered community relationships to improve client satisfaction through open therapeutic groups and team bonding activities
  • Continued to ask for feedback and ways to grow myself professionally
  • Role modeled appropriate tone and understanding with more challenging clients
  • Provided growth opportunities for several employees
  • Navigated challenging disciplinary meetings with confidence and compassion with disgruntled employees
  • Problem solved new systems and procedures to better support our staff/clients

Life Coach

Embark in Marion
05.2022 - 12.2023
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
  • Helped clients build life management and coping skills to handle daily needs and specific stressors.
  • Help respond to client escalation and emergencies
  • Kept clients at high-risk safe and engaged
  • Took feedback from supervisors and showed trackable progress
  • Documented behaviors, treatments and non-compliance issues.
  • Maintained detailed records of client interactions and progress towards goals, enabling accurate assessment of coaching effectiveness.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Determined clients' risk of self-harm or other dangerous behaviors.
  • Designed safe and supportive environment for clients to discuss issues.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Collaborated with other professionals to coordinate comprehensive care for clients.
  • Facilitated group sessions to support and encourage client growth.

Operator Foreman

Demolition Solutions
11.2020 - 01.2022
  • Ran large machinery to demolish unwanted structures and buildings
  • Communicated with large and small retailers when selling building materials
  • Managed Facebook and the website for the company, adding updates, negotiating prices and replying to customer questions/concerns
  • Drove semi and large vehicles of products across the state to buyers
  • Built picnic tables/bars/chairs by hand for the public

Photographer

Myself
05.2016 - 08.2020
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
  • Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
  • Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.

Education

Bachelor's - Communications

Arizona State University
Tempe, AZ
05-2026

Associate of Arts - Communications

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2017

High School Diploma -

Red Mountain Highschool
Mesa, AZ
05-2014

Skills

  • -I have effectively communicated with a diverse range of people
  • -I have started Veteran Awareness groups in highschool and college
  • -Can run all heavy duty equipment; tractors, excavators, skid steers, semis, scissor lifts, dump trucks
  • -Trouble shooting issues and finding solutions
  • -Connecting with others in need of help
  • -Being reliable and consistent at all jobs
  • Demonstrated compassion and empathy clients regardless of their risk and affect
  • Regularly taken feedback from supervisors and asked for support when needed

Timeline

Residential Manager M-F

Embark in Marion
11.2024 - Current

Auto Detailer

CAL CLEANS
04.2024 - Current

Residential Manager S-W

Embark at Marion
12.2023 - 11.2024

Life Coach

Embark in Marion
05.2022 - 12.2023

Operator Foreman

Demolition Solutions
11.2020 - 01.2022

Photographer

Myself
05.2016 - 08.2020

Bachelor's - Communications

Arizona State University

Associate of Arts - Communications

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Red Mountain Highschool

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Carson Ledum