Celeste Curry
Thompson Falls
Summary
- Valuable and hardworking employee/Customer focused.
- Dependable self-starter with experience in customer relationship management, conflict resolution, confidentiality, and is great with time management.
Office professional with great track record of optimizing office processes and supporting team productivity. Known for exceptional attention to detail and ability to manage multiple tasks. Highly reliable, and willing to pick up and learn to enhance growth and productivity.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Main Street Medical
Thompson Falls, MT
06.2025 - Current
- Implemented office procedures that enhanced operational efficiency and reduced patient wait times.
- Coordinated communication between patients and medical staff to ensure seamless service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
Assistant Office Manager/Head Teller
Valley Banks
Thompson Falls, MT
10.2010 - 01.2021
- In charge of day-to-day operations and equipment maintenance in the Teller department.
- Front Office area kept clean and well-organized to keep areas presentable
- Part of the interviewing process along with the training of tellers.
- Created monthly MBOH report.
- Oversaw office inventory activities by ordering anything the office needed.
- Opening and closing of accounts.
- Transferred and directed phone calls to the correct department.
- Created and updated physical records to maintain accurate and compliant documentation.
Classified/Legal Ads/Office Manager
Sanders County Ledger
Thompson Falls, MT 59873
02.2006 - 03.2007
- Handled sensitive customer information with discretion, maintaining confidentiality of business documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or in person.
- In charge of billing customers for Classified/Legal Ads
- Oversaw office inventory activities by ordering/stocking and shipment receiving.
- Setting the layout and design for Classified/Legal Ads
- Responsible for all the day to day walk-ins with shipping or copying of any kind.
Education
High School Diploma -
Thompson Falls High School
Thompson Falls, MT05-1998
Skills
- Customer Account Management
- Customer Service
- Confidentiality
- Office Management
- Staff Training
- Data Entry
- Data Maintenance
- Efficient
- Detail-Oriented
- Order Processing
- Refund Processing
- Responding to Difficult Customers
- POS Systems
- Ordering Platforms
- Document preparation
Timeline
Medical Receptionist
Main Street Medical
06.2025 - Current
Assistant Office Manager/Head Teller
Valley Banks
10.2010 - 01.2021
Classified/Legal Ads/Office Manager
Sanders County Ledger
02.2006 - 03.2007
High School Diploma -
Thompson Falls High School