Dragana Milojkovic
Graphic Preparation Technician/Printing Technician
Birzerbbuga
Summary
Customer-focused and results-driven professional with over 10 years of experience in customer service, sales, and retail management. Proven ability to build strong client relationships, deliver high-quality service, and achieve sales goals in fast-paced environments. Skilled in inventory control, team leadership, and organizational strategies that enhance productivity and customer satisfaction. Ready to leverage expertise in client engagement and operational efficiency to drive success in a dynamic sales role. Looking forward to gaining new experiences and always eager to learn new skills.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Shift Leader
Arkadia Foodstore
Valleta, Malta
2 2023 - 03.2024
- Managed customer inquiries, resolved issues promptly, and ensured a positive customer experience.
- Leadership skills like decision-making, motivation and goal-setting
- Strong problem-solving skills
- Exceptional organization and time management abilities
- Oversaw daily store operations, ensuring efficient team collaboration to meet customer needs.
- Coordinated with other departments to manage inventory and fulfill customer requests, reflecting strong organizational skills and adaptability.
- Understanding of relevant health and safety regulations
- Comfortable with workplace technology like registers, scheduling software, inventory management software
Storekeeper
Arkadia Foodstore
Valletta, Malta
08.2022 - 02.2023
- Responsible for efficient operations of receiving areas and warehouses, and stock issue
- In accordance with applicable supply procedures and verbal instructions
- Ensure safekeeping both quality and quantity of the items
- Maintained accurate and up-to-date inventory records, ensuring efficient tracking and reducing stock discrepancies by 30%.
- Trained and supervised new team members on stock handling procedures, contributing to team efficiency and productivity.
Cashier
Arkadia Foodstore
02.2020 - 08.2022
- Provides a positive customer experience with fair, friendly and courteous service
- Resolves customer issues and answers questions
Waitress
Hotel Phoenicia
05.2019 - 02.2020
- Waitress serving food and drinks for breakfast, lunch and dinner
Cashier
Hellenic Petroleum
Belgrade, Serbia
08.2017 - 03.2019
- Receive and process payments by cash, check, credit card, apple/google pay (on average, €10,000 daily).
- Trained junior cashiers during my tenure.
- Received no customer complaints to date because of my personable and friendly manner as well as competence.
- Developed a rapport with regular customers, enhancing repeat business and loyalty.
- Managed customer inquiries, resolved issues promptly, and ensured a positive customer experience.
- Achieved top store rating for customer service quality for three consecutive quarters.
Team Leader
Milsped group d.o.o.
Belgrade, Serbia
03.2016 - 06.2017
Waiter - Bartender
Scaffe d.o.o
5 2015 - 12.2015
Education
Technical School -
Graphic Preparation Technician / Printing Technician
Stara Pazova, Serbia 09.2006 - 05.2012
Microsoft Office 365, Ice Malta
ICE Malta
Zebbug ZBG9015. Malta. 03.2024 - 06.2024
Skills
Team Building
Resourceful and quick learner
Strong leadership
Interpersonal skills
Multitasking skills
Good organizational skills
Computer skills
Problem solving
Excellent communication skills
Strong problem-solving skills
Customer service skills
Ability to work as part of a team
Personal Information
- Date of Birth: 06/09/94
- Gender: Female
- Nationality: Serbian
- Marital Status: Engaged
Timeline
Microsoft Office 365, Ice Malta
ICE Malta
03.2024 - 06.2024
Storekeeper
Arkadia Foodstore
08.2022 - 02.2023
Cashier
Arkadia Foodstore
02.2020 - 08.2022
Waitress
Hotel Phoenicia
05.2019 - 02.2020
Cashier
Hellenic Petroleum
08.2017 - 03.2019
Team Leader
Milsped group d.o.o.
03.2016 - 06.2017
Technical School -
Graphic Preparation Technician / Printing Technician
09.2006 - 05.2012
Shift Leader
Arkadia Foodstore
2 2023 - 03.2024
Waiter - Bartender
Scaffe d.o.o
5 2015 - 12.2015
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