Chachykei Dzhusupova
Sales & Customer Relation Executive
Qawra,51
Summary
Accomplished Guest Relations Officer and Sales Team Leader with a proven track record at Burj Al Arab Jumeirah, enhancing client relationships and boosting sales performance. Leveraged exceptional communication and client relationship management skills to exceed sales targets and significantly improve guest satisfaction. Mentored team members, fostering a culture of success and accountability.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Guest Relations Officer
AX Hotels
04.2024 - Current
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Implemented new strategies for upselling hotel services, leading to higher revenue generation.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
F&B SALES TEAM LEADER
Burj Al Arab Jumeirah
03.2018 - 12.2021
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Built strong team by recruiting and developing top sales talent.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
- Fostered an environment of collaboration within the sales team which encouraged knowledge sharing and group problemsolving.
- Supported stores conducting sales promotions and special events.
- Coordinated regular trainings on product updates or new offerings so that the entire sales force stayed informed about current industry developments.
- Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Analyzed prior delivery processes and uncovered more efficient method.
Group Reservation Sales Agent
Burj Al Arab Jumeirah
01.2017 - 02.2018
- Boosted customer loyalty through consistent follow-up calls after each completed stay, gathering feedback for improvements while promoting future bookings opportunities.
- Ensured timely communication with event planners, catering teams, and other relevant departments to guarantee smooth execution of group events at the hotel premises.
- Increased group reservation sales by proactively reaching out to potential clients and offering personalized booking assistance.
- Utilized advanced knowledge of property management software systems to streamline operations and improve overall efficiency.
- Exceeded guest expectations by promptly addressing concerns, resolving issues, and providing personalized recommendations on hotel amenities and local attractions.
Sales Agent
Burj Al Arab Jumeirah
04.2014 - 12.2016
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Mentored junior sales agents, sharing effective selling techniques and best practices for success.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Guest Relations Executive
Grosvenor House Luxury Collection
04.2013 - 08.2014
- Organized special events and activities for VIP guests, creating memorable experiences.
- Implemented innovative communication strategies to keep guests informed about hotel services and promotions.
- Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
Education
Master of Economics - Finance And Credit
Kyrgyz Economic University
Bishkek, Kyrgyzstan 09.2012 - 01.2015
BBA - Tourism Management
Kyrgyz Turkish Manas University
Bishkek, Kyrgyzstan 09.2006 - 06.2011
Skills
Guest communication
Client Relationship Management
Team member development
Guest complaint resolution
Exceptional communication
Timeline
Guest Relations Officer
AX Hotels
04.2024 - Current
F&B SALES TEAM LEADER
Burj Al Arab Jumeirah
03.2018 - 12.2021
Group Reservation Sales Agent
Burj Al Arab Jumeirah
01.2017 - 02.2018
Sales Agent
Burj Al Arab Jumeirah
04.2014 - 12.2016
Guest Relations Executive
Grosvenor House Luxury Collection
04.2013 - 08.2014
Master of Economics - Finance And Credit
Kyrgyz Economic University
09.2012 - 01.2015
BBA - Tourism Management
Kyrgyz Turkish Manas University
09.2006 - 06.2011