Charlene Sciberras

• Identified opportunities to improve business process flows and productivity - ongoing
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Created methods to integrate functions, optimize processes and prepare staff through proactive training.
• Developed solutions to address complex issues and operational gaps.
• Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Supervised staff of 60/70 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Recruited and developed employees for CS, HR and Administration department.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Provided management oversight and operational control of assigned projects
• Supervised and performed human resource management functions
• Launched quality assurance practices for each phase of development

• Liaised between multiple business divisions to improve communications.
• Devised hiring and recruitment policies for 60/70 employees.
• Collaborated with legal and payroll team to review employee paperwork, obtain feedback and procure available information for new training processes.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding for 43 new employees.
• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Instructed senior leaders on appropriate employee corrective steps.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Reduced process lags by accurately managing confidential records for staff members.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Created organizational filing systems.
• Provided resolution to complex and confidential issues.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Organised company events.
• Edited documents to improve accuracy of language, flow and readability.
• Managed office operations while scheduling appointments for department managers.
• Compared vendor prices and negotiated for optimal savings.
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Coordinated special projects and managed schedules such as Office Move.
• Decreased employee turnover by 50% through the first three months from joining the company.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Improved team morale by resolving employee inquiries on payroll, training, career progression and communication matters to name few.

• Gathered information on competitor activities and market trends to enhance strategic decision-making.
• Recruited, trained and coached 45-member team to support company growth.
• Supervised operational costs and departmental expenses to remain in line with budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Implemented Marketing and Sales strategies to elevate brand awareness and increase market share in existing markets.
• Devised promotional and campaign plans together with the marketing team to enhance service exposure and global brand development.
• Cross-trained existing employees to maximize team agility and performance.
• Developed process improvements
• Presented Regional Manager with Operational reports and go to plans.
• Rolled out any App development related projects brought out by Headquarters locally.
• Set OKRs for Head of Departments and team members to ensure everyone is aligned with company's plans.
• Liaised with local authorities, set up Operational policies and procedures
• Liaised with Headquarters in discussions related to PR matters, participated in creation and execution of action plans.
• Created spreadsheets using google sheets for daily, weekly and monthly reporting and automated processes for overall overall efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Established Courier Operations at Bolt Food in Malta and Gozo

• Recruited, trained and lead a team of 4 Operations Specialists
• Managed stock control and inventory checks
• Wrote and Documented Operational SOPs
• Managed supply performance, including. Partnerships with self employed Couriers and Fleet Owners, bonus allocation, monitored courier pricing and discussed Courier operational budgets.
• Dealt with Supply issues
• Conducted market research
• Set up courier communication strategy and channels
• Produced weekly, monthly and quarterly Courier performance reports
• Managed and Monitored level of quality of 1400+ service providers
• Set up of Google Databases + automations using Zapier & python & Google script.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.

International Markets;

• Assisted with international expansion projects as well as Courier Operations in different markets, mainly Cyprus, Tunisia, Poland and Ghana

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements for five companies.
• Reconciled all company accounts, including credit cards, employee expenses and commissions.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Organized data into multiple spreadsheets to streamline data.
• Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into XERO accounting system.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
• Used XERO & Google Sheets to prepare weekly and monthly financial reports.
• Balanced reports to submit for approval and verification.
• Assisted management with finalization of annual expense plans.
• Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Communicated with suppliers to reconcile invoice payments.