Charline Weed
Kalispell
Summary
Branch Operations Manager with a proven track record at Naturally Clean Dry Cleaners, excelling in staff development and customer relations. Enhanced operational efficiency through training programs and conflict resolution strategies, resulting in improved team productivity and customer satisfaction. Strong communicator with a commitment to fostering a positive work environment.
Overview
31
31
years of professional experience
Work History
Branch Operations Manager
Naturally Clean Dry Cleaners
07.2005 - 12.2020
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Manager
Haus and Home Furnishings
08.1989 - 12.2000
- Oversaw daily operations to enhance customer satisfaction and streamline service delivery.
- Led team initiatives to improve product merchandising and promotional strategies.
- Developed training programs for staff to elevate product knowledge and sales techniques.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Enhanced operational workflows, resulting in increased team productivity and service excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Bachelor of Science - English Literature
Georgia State University
Atlanta, GA06-1975
Skills
- Staff supervision
- Employee development
- Sales management
- Safety protocol
- Customer and vendor relations
- Customer relationships
- Branch operations management
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Relationship building and management
- Approachable
- Verbal/written communication
- Interviewing and hiring
- Conflict resolution
- Training and development
- Operations management
- Staff management
- Staff training
- Staff development
- Shift scheduling
- Product training
- Buying Trips to LA Market
Timeline
Branch Operations Manager
Naturally Clean Dry Cleaners
07.2005 - 12.2020
Manager
Haus and Home Furnishings
08.1989 - 12.2000
Bachelor of Science - English Literature
Georgia State University
Dependable, Hard Working and Honest
Work hard to meet expectations of employer and at the same time adhere to my own high standards of dependability, honesty and integrity.