Charmaine Galea
Sant Allesio,Flat 17, Blk A5, Triq Censu Farrugia, Msida
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
23
23
years of professional experience
Work History
Clerk
Housing Authority
01.2018 - 10.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Cashier
Tower Supermarket
04.2002 - 10.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Clerk
International Protection Agency
10.2022 - Current
- Ensured sensitive documents were handled confidentially maintaining privacy standards within the workplace.
- Provided excellent customer service to clients, resolving inquiries quickly and professionally.
- Streamlined administrative processes for increased accuracy and time management.
- Maintained filing system and organized customer documents for easy retrieval of information.
Cashier
Smart Supermarket
03.2001 - 08.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Customer Care -
Kerber Security
Birkirkara, Malta07.2019
Receptionist, Information Clerk -
Employment & Training Corporation
Hal Far01.2011
ECDL -
Employment & Training Corporation
Hal Far11.2007
Job Skills -
Employment And Training Corporation
Hal Far12.2005
High School Diploma -
Secondary Kan.P.Pullicino
Rabat, Malta06.1999
Maltese Grade (D) - O'Levels Matsec
University of Malta
Msida06.1999
Religious Grade (6) - Matsec O'Level
University of Malta
Imsida, Malta06.1999
Computer Studies Grade (7) - Matsec O'Level
University of Malta
Imsida, Malta06.1999
Grade ( D) - GCSE Ordinary Level
University of Cambridge
England06.1999
Computer Studies -
CompuMate Training Centre
Rabat02.1999
Skills
- File Organization
- Data entry proficiency
- Customer Satisfaction
- Filing systems
- Database entry
- Processing mail
Languages
Maltese / English
Native language
English
Proficient
C2
Maltese
Proficient
C2
Additional Information
Communication Skills
- Excellent communication skills gained through my experience as a clerk,reception, Customer care.
Organisational / Managerial skills
- In housing Authority I am currently responsible to learn new employees that been staring Customer Care in the section that I am working .
Job -Related Skills
- Administrative skills
- Data inputting
- data collection
- Organised
- on time
- Precise
- Careful of details
Computer Skills
- Good command of Microsoft office, Excel, File Organisation, Spreadsheets, Basic Data Handling, programming course using basic language.
Timeline
Assistant Clerk
International Protection Agency
10.2022 - Current
Clerk
Housing Authority
01.2018 - 10.2022
Cashier
Tower Supermarket
04.2002 - 10.2002
Cashier
Smart Supermarket
03.2001 - 08.2001
Customer Care -
Kerber Security
Receptionist, Information Clerk -
Employment & Training Corporation
ECDL -
Employment & Training Corporation
Job Skills -
Employment And Training Corporation
High School Diploma -
Secondary Kan.P.Pullicino
Maltese Grade (D) - O'Levels Matsec
University of Malta
Religious Grade (6) - Matsec O'Level
University of Malta
Computer Studies Grade (7) - Matsec O'Level
University of Malta
Grade ( D) - GCSE Ordinary Level
University of Cambridge
Computer Studies -
CompuMate Training Centre
Similar Profiles
Christina MoralesChristina Morales
Office Assistant at Housing AuthorityOffice Assistant at Housing Authority
Nicholas SnivelyNicholas Snively
Maintenance at Housing AuthorityMaintenance at Housing Authority
JADE WALDOJADE WALDO
Data Entry Clerk at Housing AuthorityData Entry Clerk at Housing Authority