Chelsea George
Havre
Summary
Dynamic General Manager with a proven track record at Quality Inn Hotel, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic marketing initiatives and effective problem resolution. Skilled in training and coaching staff, driving revenue growth while maintaining high service standards and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
General Manager
Quality Inn Hotel
01.2023 - Current
- Oversaw daily hotel operations, ensuring high service standards and guest satisfaction.
- Analyzed guest feedback to identify areas for improvement and enhance overall experience.
- Established vendor relationships, negotiating contracts to optimize operational costs and services.
- Led marketing initiatives, increasing hotel visibility and attracting new clientele through targeted campaigns.
- Monitored budget adherence, implementing cost-saving measures while maintaining service quality.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Super 8 Hotel
01.2022 - 01.2023
- Managed front desk staff, providing training and support to enhance team performance.
- Developed and implemented efficient check-in/check-out procedures to streamline guest services.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Room Attendant
Mount Rainer
06.2021 - 08.2021
- Cleaned and sanitized guest rooms to maintain high standards of hygiene and comfort.
- Restocked supplies and amenities, ensuring readiness for incoming guests.
- Reported maintenance issues promptly, facilitating swift resolution for guest satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Education
High School Diploma -
North Star High School
Rudyard, MT05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Verbal and written communication
- Effective leader
- Team player
Timeline
General Manager
Quality Inn Hotel
01.2023 - Current
General Manager
Super 8 Hotel
01.2022 - 01.2023
Room Attendant
Mount Rainer
06.2021 - 08.2021
High School Diploma -
North Star High School