Chelsey Payovich
Billings
Summary
Dynamic Store Manager at Verizon Cellular Plus with a proven track record in team leadership and customer service management. Enhanced sales performance through effective coaching and inventory management, achieving significant customer satisfaction improvements. Skilled in recruiting and fostering a positive store culture, driving operational excellence and employee engagement.
Overview
6
6
years of professional experience
Work History
Store Manager
Verizon Cellular Plus
05.2021 - Current
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
Shipping Clerk
Earlywood
01.2021 - 04.2021
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Store Clerk and Cashier
Cenex Zip Trip
08.2020 - 02.2021
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated POS systems to accurately process customer purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
Sales Associate
Ace Hardware
01.2020 - 07.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Heavy Equipment Operator/ Laborer
Hogenson Construction
09.2019 - 12.2019
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Moved equipment between job locations using truck and trailer.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated range of heavy equipment on regular basis with advanced skill.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Performed preventive maintenance to prolong life of equipment.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Inspected and maintained heavy equipment used in construction projects.
- Assessed work sites daily for potential hazards.
- Monitored fuel, oil and water levels of heavy equipment.
- Adhered to instructions from supervisors and engineers onsite.
- Followed safety protocols while operating machinery.
- Loaded and unloaded construction materials on site.
- Operated heavy equipment to move large quantities of dirt and debris.
Education
High School Diploma -
Park High School
Livingston, MTSkills
- Hourly shift management
- Store operations oversight
- Recruiting and hiring
- Culture development
- Bank deposit procedures
- Operations
- Performance metrics evaluation
- Customer service management
- Goals and performance
- Inventory management
- Team leadership and coaching
- Store operations
- Performance reviews
- Friendly and positive
Timeline
Store Manager
Verizon Cellular Plus
05.2021 - Current
Shipping Clerk
Earlywood
01.2021 - 04.2021
Store Clerk and Cashier
Cenex Zip Trip
08.2020 - 02.2021
Sales Associate
Ace Hardware
01.2020 - 07.2020
Heavy Equipment Operator/ Laborer
Hogenson Construction
09.2019 - 12.2019
High School Diploma -
Park High School